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In brief CRM, CX, UX South Africa

Weak protection of consumer privacy by SA websites

4 Sep 2003

Banks' handling of complaints considered poor

12 Dec 2002

CRM to rebound

22 Nov 2002

Good customer service vital to travel industry

11 Aug 2002

Small business eyed by large CRM vendors

11 Jul 2002

Customer service rated top priority

6 Mar 2002

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