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    Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit
    6 key imperatives for consumer companies to shrink their consumer trust deficit
    Navigating the future of customer loyalty
    Navigating the future of customer loyalty

      15 Apr 2024

    4 business trends to navigate the economic future
    4 business trends to navigate the economic future

    10 Apr 2024

    Exclusive: How to successfully market your brand with significant calendar days
    Exclusive: How to successfully market your brand with significant calendar days

      26 Mar 2024

    The transformative power of a well-designed rewards programme
    The transformative power of a well-designed rewards programme

      14 Mar 2024

    5 dos and don’ts to secure customer loyalty
    5 dos and don’ts to secure customer loyalty

    , Bluegrass Digital  12 Mar 2024

    AI has positively transformed CX - Experian report
    AI has positively transformed CX - Experian report

    6 Mar 2024

    Driving customer-centricity through harmonising insights, strategy, and operational implementation
    Driving customer-centricity through harmonising insights, strategy, and operational implementation

    React Customer Research  20 Feb 2024

    The future of conversational chat channels in SA
    The future of conversational chat channels in SA

      19 Feb 2024

    The crucial role of frontline retail workers in shaping customer experience
    The crucial role of frontline retail workers in shaping customer experience

      14 Feb 2024

    From prospect to profit – why sales, CRM, and service desk software matters
    From prospect to profit – why sales, CRM, and service desk software matters

    , QuickEasy Software  13 Feb 2024

    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

    OriginalNerdsZA  12 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

      12 Feb 2024

    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

      6 Feb 2024

    #BizTrends2024: Navigating the evolving retailing landscape in SSA
    #BizTrends2024: Navigating the evolving retailing landscape in SSA

      6 Feb 2024

    All the Salesforce Customer Appreciation Awards 2024 winners
    All the Salesforce Customer Appreciation Awards 2024 winners

    1 Feb 2024

    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

      22 Jan 2024

    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

    18 Jan 2024

    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

      17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

      8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

      5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

      18 Dec 2023

    Unleashing the true value of customers
    Unleashing the true value of customers

      13 Dec 2023

    Image source: Andrea Piacquadio from
    How to keep staff motivated this festive season

    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
    Developing advanced attribution models for the entire customer journey - online to offline

      7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
    #BlackFriday: Consumers under strain; swop luxury items for everyday items

    5 Dec 2023

    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

    Bizcommunity.com  1 Dec 2023

    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
    Fuel stations: More than pumps and prices - brand temples for CX

      30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

    29 Nov 2023

    More CRM news

    More news

    Navigating the future of customer loyalty
    Navigating the future of customer loyalty

     15 Apr 2024

    4 business trends to navigate the economic future
    4 business trends to navigate the economic future

    10 Apr 2024

    Exclusive: How to successfully market your brand with significant calendar days
    Exclusive: How to successfully market your brand with significant calendar days

     26 Mar 2024

    The transformative power of a well-designed rewards programme
    The transformative power of a well-designed rewards programme

     14 Mar 2024

    5 dos and don’ts to secure customer loyalty
    5 dos and don’ts to secure customer loyalty

    ,  12 Mar 2024

    AI has positively transformed CX - Experian report
    AI has positively transformed CX - Experian report

    6 Mar 2024

    Driving customer-centricity through harmonising insights, strategy, and operational implementation
    Driving customer-centricity through harmonising insights, strategy, and operational implementation

    React Customer Research 20 Feb 2024

    The future of conversational chat channels in SA
    The future of conversational chat channels in SA

     19 Feb 2024

    The crucial role of frontline retail workers in shaping customer experience
    The crucial role of frontline retail workers in shaping customer experience

     14 Feb 2024

    From prospect to profit – why sales, CRM, and service desk software matters
    From prospect to profit – why sales, CRM, and service desk software matters

    ,  13 Feb 2024

    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

    OriginalNerdsZA 12 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

     12 Feb 2024

    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

     6 Feb 2024

    #BizTrends2024: Navigating the evolving retailing landscape in SSA
    #BizTrends2024: Navigating the evolving retailing landscape in SSA

     6 Feb 2024

    All the Salesforce Customer Appreciation Awards 2024 winners
    All the Salesforce Customer Appreciation Awards 2024 winners

    1 Feb 2024

    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

     22 Jan 2024

    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

    18 Jan 2024

    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

     17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

     8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

     5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

     18 Dec 2023

    Unleashing the true value of customers
    Unleashing the true value of customers

     13 Dec 2023

    Image source: Andrea Piacquadio from
    How to keep staff motivated this festive season

    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
    Developing advanced attribution models for the entire customer journey - online to offline

     7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
    #BlackFriday: Consumers under strain; swop luxury items for everyday items

    5 Dec 2023

    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

     1 Dec 2023

    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
    Fuel stations: More than pumps and prices - brand temples for CX

     30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

    29 Nov 2023

    How can banks turn stressful Black Fridays into a customer service win?
    How can banks turn stressful Black Fridays into a customer service win?

     21 Nov 2023

    Putting the consumer in control: the power of consent
    Putting the consumer in control: the power of consent

    15 Nov 2023

    Retaining and growing customers in a tough economic climate
    Retaining and growing customers in a tough economic climate

     10 Nov 2023

    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

     9 Nov 2023

    Hyper-personalisation can elevate CX through tailored engagement
    Hyper-personalisation can elevate CX through tailored engagement

     9 Nov 2023

    3 things virtual agents can tell you about your business
    3 things virtual agents can tell you about your business

     2 Nov 2023

    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
    Resilient Claremont CBD poised for further investment and growth

    27 Oct 2023

    Keira Burton Mongezi Mtati, brand strategist at Rogerwilco says customers give away data about themselves every time they are online
    5 tips to leverage data-driven insights to understand your audience

     25 Oct 2023

    Why qualitative data is key to unleashing great customer experiences
    Why qualitative data is key to unleashing great customer experiences

     24 Oct 2023

    The evolution of customer loyalty programmes
    The evolution of customer loyalty programmes

     24 Oct 2023

    More CRM news

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