Tyrone Young from Philips Monitors South Africa, said: "The move to appoint CRT as our service centre was a strategic one as the company's reputation, skills in the field of monitors, and commitment to the highest service levels serves the Philips brand best. The company has a national footprint, which means that customers from Pretoria to Poffadder will have a branch that is within their provincial reach that will repair their monitor in the event of a fault."
CRT's national footprint includes service centres in Johannesburg, Cape Town, Durban, Port Elizabeth, Nelspruit and Bloemfontein. The appointment of CRT means that service monitors that develop faults within the three year "carry in" warranty period will be repaired within three days.
A monitor is a crucial component of an organisation's ICT arsenal and renders a PC useless if not in working order, making the service centre a crucial component of the after-sales service.
CRT will also repair Philips monitors when the warranty has expired, but obviously this cost is for the customer's account. CRT will provide a quote to repair the monitor and the customer can decide whether to pursue this course or purchase a new monitor.
Rique Palma, operations director of CRT, said: "CRT is pleased to have been selected as Philips' monitor service partner. In this relative short period we have established a sound working relationship with Philips and conjunction with DCC, the sole distributor of Philips monitors in South Africa, have set up the required processes and procedures to enable us to provide best-in-class service to Philips and DCCs monitor customers. As CRT specialises predominately in monitor repairs, we have the required infrastructure to perform all operations relating to monitor-repair activities. Along with our national partner network, we provide the complete spectrum of after-sales service to all Philips monitors distributed by DCC."
