Morne Cronje, FNB Business.
The recent FNB Franchise Leadership Summit unpacked key trends to look out for in 2019:
Online businesses are moving into the offline market while offline businesses into the online world.
Speaking at the FNB Franchise Leadership Summit, Andy Higgins, founder of bidorbuy.co.za is of the view that, it is not about online or offline, but a blurring of the lines.
Three typical scenarios are: consumers go into a store to get advice and feel the product, and make an online order; or they do research online and make the purchase in store; or a consumer does online research, orders it online and then makes an arrangement to pick it up in person. Simply put, franchise owners need to incorporate all these channels to reach their customers.
It is no longer a question of whether a business should be on social media or not, it is now more about going where your customers are and meeting their needs and expectations. Social media is a good marketing tool for storytelling and building the persona of the business in an age of technology, thereby promoting the human interaction element. For example, RocoMamas has grown their brand using social media.
More businesses are now focusing on their social impact and for some, it is their reason for existence. For these businesses, social franchising offers a mechanism to deliver impact at scale within a framework of operational standards prescribed by a social franchise business model. Social franchising is much needed in South Africa and it can promote the delivery of impactful services from education to healthcare, amongst other sectors.
“South Africa is going through a tough economic period and consumers are feeling the pinch, thus cutting back on spending. However, franchising continues to show growth in this testing environment and we expect it to grow on the same trajectory in 2019 and beyond,” concludes Cronje.