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The human factor: a top insight from a CX Masterclass

Companies, from legacy to startup, multi-national to local, are all grappling with how to meet steeply rising customer experience (CX) expectations...

20 May 2019

#AfricaMonth: Mapping out crucial data at a disaster scene

Humanitarian emergencies often strike without warning, destroying lives and livelihoods within a matter of seconds. In the immediate aftermath, the challenge for those responding is to know where to start...

By Evan-Lee Courie 20 May 2019

Girls4Tech programme aims to reach one million girls by 2025

First launched in South Africa in 2017, Mastercard's inquiry-based STEM programme Girls4Tech has so far reached more than 400,000 girls (ages 8-12) in 25 countries...

14 May 2019

Design from data

Sub-Saharan Africa's data lakes are expanding rapidly, says data expert at DAN SSA Vikesh Singh, but it's knowing how to tame the tide of info that's going to help make design from data a reality...

Issued by Dentsu Aegis Network 10 May 2019

How AI can, and can't, improve your customer experience

Ask the leadership of any reasonably-sized company what technology they're looking to implement and they'll almost invariably mention artificial intelligence...

By Ryan Falkenberg 7 May 2019

Q&A: Marko Salic on digitally transforming retail and supply chain solutions

Argility is a South African enterprise software development and services company focussing on using industry 4.0 technologies in the retail and supply chain arena...

By Evan-Lee Courie 3 May 2019

The new digital divide is between people who opt out of algorithms and people who don't

Every aspect of life can be guided by artificial intelligence algorithms - from choosing what route to take for your morning commute, to deciding whom to take on a date...

By Anjana Susarla 23 Apr 2019

Businesses recognise value of data, yet struggle with data protection

The number of businesses unable to recover data after an incident nearly doubled from 2016...

10 Apr 2019

What 4IR means in the Namibian context

The world is on the verge of a major revolution; while developed countries are keeping pace with major technological advancements...

By Llewellyn le Hané 5 Apr 2019

AI trends that nobody mentions

There are two artificial intelligence trends that will become a reality in 2019 and nobody is talking about it...

3 Apr 2019

African retailers have the opportunity to re-imagine a data-driven sector

Transforming retail starts with the business model, not the technology...

By Toros Esim 27 Mar 2019

Building a new BI point of view

In a data-rich world, business intelligence (BI) must move past static information and siloed analyses...

15 Mar 2019

Part 1: Will the so-called fourth industrial revolution propel SA forwards?

Just what is the fourth industrial revolution? No really, what is it all about beyond the hype and jargon?

By Garth Williams 11 Mar 2019

Automation, embedded AI drive the CFO's strategic value

The finance function in companies around the world is undergoing fundamental change due to digitisation...

By Sarah George 8 Mar 2019

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