#SeamlessSA: A holistic approach to delivering great retail customer experience

Opening her presentation at Seamless Southern Africa last week, Lauren King, executive: e-commerce and web services at Edcon, shared her understanding of customer experience (CX)...

By Lauren Hartzenberg 13 hours ago

Focus shifts to a mobile economy in Africa

Africa is set to be the next big mobile market and the mobile economy is expected to generate more than $150 billion by 2022 to Africa's GDP...

By Josephine Wawira 1 day ago

#eco19: Why brands need to create emotional experiences for Generation CX

The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed...

By Leigh Andrews 1 day ago

#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

Nigerian entrepreneur Ink Eze knows how to grow an online community: her wedding community Bella Naija Weddings has over three million followers on Instagram...

By Maroefah Smith 1 day ago

#SeamlessSA: Physical retail needs to step up

Traditional brick and mortar retailers still have a future despite the boom in online retail, but they have to be open to change...

By Lauren Hartzenberg 2 days ago

#SeamlessSA: Strategic partnerships key to seamless payment ecosystem

Strategic partnerships between payment services are crucial in ensuring that the payment ecosystem is seamless...

By Maroefah Smith 15 Mar 2019

AGT Foods to sponsor Greenpop tree planting festivals

AGT Foods Retail & Food Ingredients has teamed up with Greenpop as sponsor for its tree planting festivals taking place in Africa...

15 Mar 2019

Is your organisation customer centric?

By the year 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric?...

14 Mar 2019

#SeamlessSA: How Ramona Kasavan is taking Mimi Women to the rest of Africa

Ramona Kasavan is taking over Africa one sanitary towel at a time. She started her company, Mimi Women, after seeing large numbers of girls missing school over their monthly menses...

By Maroefah Smith 14 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store

Product of the Year South Africa's CEO Preetesh Sewraj shares think points on using design and insights to get more out of your physical stores...

By Lauren Hartzenberg 14 Mar 2019

Safaricom customers to use M-Pesa for Ali Express Purchases

Alibaba's Ali Express customers in Kenya can now pay for goods using M-Pesa following a partnership deal with Safaricom and Ant Financial, the world's largest fintech service provider...

13 Mar 2019

8 trends driving innovation in sub-Saharan Africa

Across all consumer industries, innovation in sub-Saharan Africa is seeing new products and services offered to address challenges the continent faces...

12 Mar 2019

The cause and effect of behaviour economics

Psychologically, we are programmed to respond well to being rewarded for good behaviour...

11 Mar 2019

Mindset matters more than income when it comes to consumer prosperity - Nielsen

When it comes to feeling prosperous, mindset matters more than income, according to the results of Nielsen's new 2019 Changing Consumer Prosperity Report...

11 Mar 2019

2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

The 9th Annual South African Council of Shopping Centres Research Conference, a mainstay event on SA's shopping centre and retail industry calendar, is set to take place at the Maslow Hotel in Johannesburg on 3 April...

1 day ago

#GlobalRecyclingDay: Coca-Cola's plan to tackle the plastic waste problem in Africa

In line with its World Without Waste campaign, The Coca-Cola Company is accelerating the collection and recycling of PET plastic bottles across Southern and East Africa...

2 days ago

Africa's heightened appeal as a trade and export destination

Africa is open for business. With average annual growth for sub-Saharan Africa forecast at 8% until 2023, the continent is looking increasingly attractive as a trade and export destination...

15 Mar 2019

The Waterpod: improving access to affordable drinking water in Africa

The Waterpod could be Africa's answer to providing access to safe, affordable drinking water, while at the same time fighting the environmental scourge of single-use plastics...

15 Mar 2019

Dedicated cannabis expo set for Cape Town in April

The Cannabis Expo, a trade and consumer exhibition dedicated to the cannabis industry, is set be held at Sun Exhibits at GrandWest in Cape Town from 4 to 7 April...

11 Mar 2019

Loyalty is about more than just points

An effective loyalty programme will positively influence the relationship between a service provider and the customer through rewards and incentives - but the days of offering points as the frontline reward are long gone...

8 Mar 2019

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