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SOUTH AFRICA

Source: Supplied
SA shoppers exercise caution as Covid recovery rollercoaster continues

Two-thirds of South African consumers remain convinced of the long-term effects of the Covid-19 pandemic and believe the country will only be free of its direct impacts during 2023...

5 hours ago

GLOBAL

Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce
Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce

Holiday demand pulled early with 30% of global sales recorded in the first three weeks of November...

13 Jan 2022

GLOBAL

Source: Sergey Soldatov -
AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

There are already more than a billion people interacting with businesses via either text or voice-based conversational tools. Conversational commerce is expected to grow to nearly $300bn by 2025 - half of it from chatbots...

By Shweta Singh 7 Jan 2022

GLOBAL

Source: ©mangostar -
More shoppers panic buying ahead of festive season - report

New Oracle study finds 66% of consumers are worried that supply chain disruptions will ruin their holiday shopping plans...

25 Nov 2021

GLOBAL

Source: Supplied
Just 40% of shoppers trust retailers to fulfill orders as promised

Latest Zebra study shows long-term changes to shopper behaviour driving retailers to prioritise improvements in their labour and supply chain capabilities...

22 Nov 2021

GLOBAL

How retailers are going digital-first this holiday season
How retailers are going digital-first this holiday season

The future of retail will continue to be centered around the competition for consumer loyalty in an all-digital world, writes Robbie Kearns of Salesforce...

Robbie KearnsBy Robbie Kearns 15 Nov 2021

GLOBAL

Source: ©gajus -
How Covid-19 accelerated retailer investment in tech

Approximately 58% of retail professionals say the pandemic accelerated new technology-related product launches at their company, according to the new report...

6 Jul 2021

GLOBAL

Source: Getty
Global shopper confidence surging as consumers return to stores - study

Shoppers are beginning to return to physical stores in significant numbers as pandemic measures lift around the world, according to new global research by Mood Media...

30 Jun 2021

GLOBAL

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
How Bezos and Amazon changed the world

Amazon announced Jeff Bezos is stepping down as CEO almost 27 years after he founded the company to sell books to customers over dial-up modems...

By Venkatesh Shankar 4 Feb 2021

GLOBAL

Top 10 global consumer trends for 2021 - Euromonitor
Top 10 global consumer trends for 2021 - Euromonitor

The top trends that Euromonitor believes will define consumer behaviour and influence business strategies in the year ahead...

19 Jan 2021

GLOBAL

Gustavo via Pexels
Global consumers ease back into in-store shopping - report

With Covid-19 lockdown measures around the world easing, just under three-quarters of global consumers report feeling comfortable returning to physical stores since lockdowns have eased...

4 Sep 2020

GLOBAL

1 in 4 consumers tried a new brand during pandemic - global report
1 in 4 consumers tried a new brand during pandemic - global report

A new global report highlights challenges and opportunities for retailers as the Covid-19 pandemic drives permanent shifts in consumer behaviour now and beyond the holiday season...

12 Aug 2020

GLOBAL

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

So you finally hit the shops and cafes after weeks of lockdown. After disinfecting your hands, following the arrows around the shop or to your table, taking care to avoid others where possible...

By Jessica Vredenburg and Megan Phillips 24 Jul 2020

GLOBAL

Customer experience will help retailers overcome the financial hit from coronavirus
Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

By Frederic Dimanche 6 Jul 2020



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