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    Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

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    Your customers don't want to talk to a human, help them help themselves

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    Credit: Getty

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    Consumer convenience a competitive advantage in a connected world

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    Delivering your customer experience at every customer touchpoint

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    Embrace self-service to improve customer experience

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    Image credit: Getty

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    Prevent poor customer service from killing your brand

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    5 ways to drive growth through customer retention

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    Safeguard your customer relationships this Black Friday

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    Retail and etail to work as a team not the opposition

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    Individualisation: The powerful trend shaping retail customer experience

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    How to stay afloat when fake online reviews could sink your business

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    6 top tips for effective customer engagement on mobile

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    The "end" of the shopkeeper (and other retail trends)

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    Maximising ROI without compromising on CX - top tips

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    7 small details to improve the retail customer's experience (Infographic)

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    Customer experience: you're most probably doing it wrong

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    Mobile and social are dominant forces in SA retail

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    New era of retail an opportunity for enhanced customer experience

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    Boris Dzhingarov

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    Delivering a true omnichannel experience: what you need to know

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    Why wait to build trust when you can generate it?

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    Strictly business, but personal
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