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      Solutions Lead

      Education level:Degree
      Job level:Mid/Senior
      Company:Orca Media

      • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors
      • Acquire a thorough understanding of key customer needs and requirements
      • Expand relationships with existing customers by continuously proposing solutions that meet their objectives
      • Ensure the correct products and services are delivered to customers on time
      • Serve as the link of communication between key customers and internal teams
      • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
      • Play an integral part in generating new sales that will turn into long-lasting relationships
      • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
      • Continue to service, grow, and act as a strong client liaison to Orca Media’s key accounts across the country, requiring constant communication, strategy, and high levels of customer service to agencies
      • Act as a trusted advisor to clients, offering strategic guidance and industry insights
      • Recommend innovative advertising campaigns, media buying strategies, and performance measurement techniques to optimise client ROI and drive customer satisfaction
      • Negotiate and finalise advertising agreements, ensuring terms and conditions are mutually beneficial and align with company policies
      • Ensure contract compliance and resolve any conflicts or issues that may arise
      • Oversee the end-to-end execution of advertising campaigns, working closely with internal teams to ensure flawless delivery
      • Monitor campaign performance, analyse data and metrics, and provide regular reports and insights to clients
      • Stay up-to-date with industry trends, market conditions, and competitor activities
      • Conduct market research to identify potential clients, industry challenges, and emerging opportunities
      • Utilise market knowledge to proactively position the company as a leader in the advertising industry
      • Proven experience as a key account manager
      • Experience in sales and providing solutions based on customer needs
      • Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organisational levels
      • Excellent organisational skills
      • Ability in problem-solving and negotiation
      • Proven track record of success in ad sales and key account management
      • In-depth understanding of advertising principles, media buying, and digital marketing trends
      • Strong negotiation, communication, and presentation skills
      • Excellent relationship-building and client-management abilities
      • Analytical mindset with the ability to interpret data and provide actionable insights
      • Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously
      • Proficiency in CRM software, MS Office Suite, Excel, and other sales and reporting tools
      • Results-oriented mindset with a strong drive to achieve and exceed sales targets
      • Ability to create a strategic deck for clients

      Posted on 12 Jun 08:43, Closing date 10 Aug

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      Moloko Mathipa-Mdakane

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