Solutions Lead

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers on time
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Continue to service, grow, and act as a strong client liaison to Orca Media’s key accounts across the country, requiring constant communication, strategy, and high levels of customer service to agencies
• Act as a trusted advisor to clients, offering strategic guidance and industry insights
• Recommend innovative advertising campaigns, media buying strategies, and performance measurement techniques to optimise client ROI and drive customer satisfaction
• Negotiate and finalise advertising agreements, ensuring terms and conditions are mutually beneficial and align with company policies
• Ensure contract compliance and resolve any conflicts or issues that may arise
• Oversee the end-to-end execution of advertising campaigns, working closely with internal teams to ensure flawless delivery
• Monitor campaign performance, analyse data and metrics, and provide regular reports and insights to clients
• Stay up-to-date with industry trends, market conditions, and competitor activities
• Conduct market research to identify potential clients, industry challenges, and emerging opportunities
• Utilise market knowledge to proactively position the company as a leader in the advertising industry

• Proven experience as a key account manager
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organisational levels
• Excellent organisational skills
• Ability in problem-solving and negotiation
• Proven track record of success in ad sales and key account management
• In-depth understanding of advertising principles, media buying, and digital marketing trends
• Strong negotiation, communication, and presentation skills
• Excellent relationship-building and client-management abilities
• Analytical mindset with the ability to interpret data and provide actionable insights
• Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously
• Proficiency in CRM software, MS Office Suite, Excel, and other sales and reporting tools
• Results-oriented mindset with a strong drive to achieve and exceed sales targets
• Ability to create a strategic deck for clients