Documentation Specialist

Remuneration:	market-related
Location:	George
Job level:	Junior/Mid
Type:	Permanent
Reference:	#BH-230
Company:	Badger Holdings

We are looking for a documentation specialist to help us create, manage and improve on all our customer-facing documents. The key requirement of this role is the development and maintenance of Microsoft Word templates for policy documents, using a report-generating programme (Windward). Further to this, the successful candidate will also assist with drafting communications and technical documents aligned with company directives and strategies.

Responsibilities:

• Create and maintain Microsoft Word templates to generate reports (client-facing documents) displaying information from a database, using Windward report generator. This requires:
  

  -          Presenting all risk-related data in a client-friendly, logical format.
  

  -          Making sure templates cater for different scenarios.
  

  -          Making sure the content is correct and compliant.
  

  -          Aligning the look and feel with company standards.
  

  -          Facilitating the approval and implementation process amongst various stakeholders.
  

  - Version control of templates and sub-templates as and when updates are required.
  

• Effectively collaborate with various stakeholders to facilitate the development and testing of documents, including Business, project managers, product specialists and developers.
• Work with the Product Development area to ensure that all customer-facing documents are concise, simply worded, error-free and on-brand.
• Assist with drafting all new customer-facing documents and communications.
• Track and report on all existing customer-facing documents.
• Work with the Marketing area to create documents and marketing material for new products, launches, events, and promotions.

Requirements:

• A tech-forward mindset, with a hunger for knowledge and willingness to learn new skills.
• Experience in a role dealing with policy documentation, programming, or a similar role.
• A qualification in computer science, information technology or software engineering would be advantageous.
• Outstanding attention to detail, excellent problem-solving skills and organisational abilities.
• Must be able to work in a team, multitask and work well under pressure.
• Previous experience in Financial services will be advantageous.

Posted on 20 Jun 16:15, Closing date 19 Jul