Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responses
Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures put in place
Day-to-day management of TMC staff, including scheduling, performance management and ensuring that regular, progressive, and level appropriate training and supervision of staff takes place to constantly improve the service offering to the Client and road users
Management and review of TMC work for the various TMC staff
Scheduling (roster), activities, and personnel conduct within the TMC floor
Encouraging teamwork and development of staff professional skills set
Ensuring compliance with SOP’s and managing updates as and when necessary
Participation in monthly Post Incident Assessments (PIAs)
Preparing and Issuing of Video Footage
Preparing and Development of Event Plans and making sure they are activated correctly
Presenting TMC, Tolcon and FMS in the absence of the TMC Operations Manager
Ensure and coordinate the TMC Operations i.e. daily, weekly and monthly
Participate in TMC Staff recruitment process
Ensuring that the TMC Operations are aligned with the requirements of the Maintenance KPIs in terms of device status equipment reports for cameras, VMSs, VDS’s and ESS’s (per shift and daily)
Ensure and coordinate the TMC Employee Performance Reviews
Ensure and coordinate the TMC Performance Management
Ensure adherence to timelines
Review corrective actions
Recovery Plan Implementation
Skills
Grade 12
10 years Incident Management Systems (IMS) or Road Traffic-related or similar
Valid drivers licence
Intermediate computer literacy skills (MS Office)
Working knowledge of Road Incident Management Systems will be advantageous
Management experience within a road traffic control or operational/data management environment
Experience in congestion management/traffic management
Read, write and conversant in the English language and another 1 of the 11 official languages
Ability to work in a high-pressure environment and high stress tolerance
Ability to proactively make immediate assessments, decisions and give instructions to staff on live traffic-related incidents
Strong managerial skills Driven to meet and improve Operational Key Performance Indicator requirements
Organisational, planning and problem-solving/ analytical skills
Attention to detail
Team orientated and ability to motivate team (Good people skills)
Assertiveness
Presentation skills
Negotiation skills
Working knowledge of BCEA
Company Description
Travelling between Pretoria and Johannesburg has become safer since the implementation of the intelligent Freeway Management System (FMS) in Gauteng over the last few years. The FMS assists motorists to plan and better navigate their way through traffic with the provision of real-time information on travel times and incidents on SANRAL freeways in the province. Medical, mechanical and law enforcement teams can now respond to an incident in between six and 18 minutes. FMS is active on about 251km of freeways in Gauteng and currently includes 10 incident response units, 10 towing recovery units, eight units for heavy recovery and six motorcycle medical response units stationed at strategic points on the freeways. All these units have highly trained first responders with specialized equipment and are operational 24 hours every day.
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