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• 11 years of experience in financial services incorporating, Product Ownership and Management, Personalisation, Project Delivery, Customer Experience Strategies, Digital Transformation Strategic Planning, Competitor Analysis, Partnership Specialisation, Project Management, Technology Services, Cloud Migration, Product Marketing, Insight based Communication Planning, Social Media Community Management, and digitally-led business solutions delivering data-driven customer solutions across digital platforms, spearheading digital adoption and setting the Digital Customer strategy.
• In-depth knowledge of SaaS implementation, Product Management/Enablement relating but not limited to, the messaging industry as a Product Owner on Digital alerts, SMS, push notification, email, electronic statements, web and mobile platforms and engaging mobile network operators and affiliated industry aggregators.
• Agile certified with a passion for leading teams, empowering them delivering complex projects with global best practices to enable optimal solutions with a customer experience focus.
• Established best practices in Product Management and demonstrated the ability to drive culture change through colleague-first engagement across multiple digital channels.
• Recognized expertise in organizational social media community management, query and complaints resolution at first point of contact (FPOC).
• Polished skillset rooted in adaptability, empathy, and resilience gained from working as an international executive in fast-paced global firms, with responsibilities spanning countries including the United Kingdom, Australia, South Africa, Ghana, Botswana, Kenya and Zimbabwe.