Referred to as Equinox, the deal puts a strong focus on innovation. It will help set up processes to reduce Old Mutual's operating costs over the seven year period and provide the organisation with a platform for innovation that supports its Long-Term Savings (LTS) strategy. The mutually beneficial partnership will ensure Old Mutual's IT infrastructure services are delivered in a collaborative and cost-effective way.
The scope of the new agreement includes the delivery of IT support services to Old Mutual and Mutual & Federal. This will include a global service help desk, mainframe, storage and end-user computing services. Future support to other emerging markets such as Africa, Colombia and Mexico will be considered in the future in order to align with Old Mutual's business strategy.
This deal consolidates T-Systems' position as Old Mutual's trusted IT Infrastructure partner in the emerging markets. Richard Boynett, CIO for Old Mutual Long-Term Savings IT, says: "This partnership will accelerate Old Mutual's ability to deliver on its commitment to improve customer service and increase IT operational efficiency."
"Equinox has standard service and delivery elements, as with any other outsourcing agreement. What makes the contract market leading is the cooperative manner in which challenges and opportunities will be faced together by both parties. This shared mutually beneficial approach cements the partnership between T-Systems and Old Mutual in the long-term," says Mardia van der Walt-Korsten, MD of T-Systems in South Africa.
