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GLOBAL

The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

GLOBAL

Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

SOUTH AFRICA

Brick-bait: 3 tricks up retailers' sleeves to lure you back to physical shops

Bricks-and-mortar retail stores are under intense pressure from online competition. Feeling the most heat are clothes shops and department stores...

By Eloise Zoppos 28 Jan 2019

GLOBAL

Elevated sensorial experiences drive shoppers back to stores

According to a new global report by in-store media company Mood Media, sensory experiences drive 9 out of 10 shoppers back to stores...

15 Jan 2019

AUSTRALIA

Location and voice technology are the future of retail

Retailers, struggling to connect with their customers, have been trialling new technologies to blend in-store and digital experiences...

By Gary Mortimer and Louise Grimmer 11 Apr 2018

AUSTRALIA

'Down down' and 'cheap cheap' are gone gone: why supermarkets are moving away from price

On 26 January 2011, Coles fired the first shot in what would soon be dubbed the "supermarket price wars" by reducing the price of its own-brand milk to A$1 per litre...

By Gary Mortimer and Louise Grimmer 26 Mar 2018

AUSTRALIA

Amazon drives a fifth city-shaping retail revolution

As possibly the world's oldest economic activity, retailing didn't venture away from the traditional street, with its congestion, grime and weather exposure, until about 1800...

By Paul Drechsler 26 Jan 2018

SOUTH AFRICA

What makes us sign up to subscription boxes?

Everyone can relate to that excitement of ripping open a present or the anticipation before discovering what a package in the post contains...

By Louise Grimmer and Gary Mortimer 3 Jan 2018

GLOBAL

Tailoring the customer experience boosts online sales

Annual online retail or "e-tail" sales now exceed $19 billion in Canada, AUS$21 billion in Australia, US$410 billion in the United States and US$1 trillion in China...

By Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

GLOBAL

Skyfii rolls out its SaaS platform to 500 Woolworths' stores

The Australian data analytics and marketing services company Skyfii has signed a Master Services Agreement (MSA) with the Woolworths Group and has already rolled out its ‘IO' Software as a Service (SaaS) platform subscription data analytics services to 126 stores...

2 May 2017

UNITED STATES

Second annual global customer service survey: The findings

INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.

10 Jun 2014

SOUTH AFRICA

[2011 trends] Measuring marketing success in a mass-customised fragmented world

With the slow emergence from the global financial crisis, there is now a focus on the role of marketing to drive sales performance. This is impacting not only on how marketing needs to be structured and the approach to the market and the consumer, but also in the way the engagement third-party marketing services providers.

By Darren Woolley 17 Jan 2011