Ombudsman

Office of the City Manager 

Ombudsman

Five-year contract with the possibility of an extension for a further term

TCOE salary commencing from R1 556 812 to R2 051 691 per annum
● Ref no: CM 04/25

Job purpose:

To provide strategic direction the ombudsman function in the City, assuming responsibility for both classical/statutory (external) and organisational (internal) ombudsman duties to accomplish the immediate, short- and long-term service delivery objectives in terms of relevant legislation and the City’s Integrated Development Plan and Departmental strategic objectives. 

Requirements:  

• An appropriate degree (or equivalent), preferably a Finance, Business Process, Legal, Management or an IT qualification
• Minimum of five (5) years’ experience in investigations at management level
• Professional membership with the International Ombudsman Institute
• High level of professional character and business insight
• Retain impartiality at all times
• South African citizenship.

Key performance areas:

• Ensure that multi disciplinary Ombudsman investigations as well as advocacy programmes are achieved, to enable efficient and effective execution of the City’s strategy
• Drive Ombudsman efficiencies and display leadership and ethical culture when managing relationships and stakeholders
• Proactively drive and lead the investigations in a manner that mitigates and manages the City’s reputational risks and ensures that the City complies with ethical, legal and policy standards and directives
• Financial management
• Resource management.

Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP portal (internal applicants) unless otherwise stated. 

By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or Recruitment process for Recruitment and Selection purposes. In addition, you may be required to undergo, including but not limited to, Criminal and Security Checks, Personal Verification, and Lifestyle Audits, throughout your recruitment process and/or subsequent employment. 

Closing date: 24 March 2025

• Please quote the reference number of the vacancy in all communications.
• Certified copies of qualifications must be available on request.
• Copies of supporting documents will not be returned.
• Kindly note that applications will not be acknowledged in writing.
• Visit our website at www.capetown.gov.za/careers
• No late applications will be considered.
• If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

Posted on 10 Mar 10:50, Closing date 24 Mar