Front Desk Coordinator/Receptionist

Remuneration:	cost-to-company
Location:	Vereeniging, Three Rivers
Education level:	Matric
Job level:	Mid
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#BIZ- TRL-FRONT DESK
Company:	THREE RIVERS LODGE

Join our team as front desk coordinator/receptionist (night and day shifts)
Are you a friendly and organised individual with a passion for hospitality? Do you thrive in a fast-paced environment and excel at providing exceptional guest service? If so, we have the perfect opportunity for you to join our team at our luxurious four-star lodge as a front desk coordinator/receptionist.

Role overview:

As the front desk coordinator/receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. From managing reservations and answering inquiries to coordinating guest requests and assisting with administrative tasks, you will play a vital role in creating memorable stays for our guests, both day and night.

Key responsibilities

• Greet guests with a warm and friendly demeanor, providing excellent customer service and addressing any inquiries or concerns promptly and professionally.
• Manage guest reservations, check-ins, and check-outs efficiently, ensuring accuracy and attention to detail at all times.
• Coordinate guest requests, including room service, transportation, and special arrangements, to enhance their overall experience.
• Assist with administrative tasks such as answering phones, responding to emails, and maintaining guest records and files.
• Collaborate with other departments to ensure guest needs are met and resolve any issues or concerns that may arise during their stay.
• Maintain a clean and organised front desk area, ensuring all supplies are stocked and equipment is functioning properly.

Qualifications and experience

• Previous experience in a customer service or hospitality role, preferably as a front desk receptionist or coordinator.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer software, including MS Office and reservation systems.
• Flexibility to workday and night shifts, including weekends and holidays.

Join our team
If you're ready to embark on a rewarding career in hospitality and be part of an exceptional team dedicated to excellence, we want to hear from you! Apply now and become a valued member of our front desk team at our prestigious four-star lodge.

Posted on 11 Apr 09:16, Closing date 9 May