Traffic Management Centre Operations Manager

Remuneration:	market-related
Location:	Centurion, Rooihuiskraal
Education level:	Diploma
Job level:	Mid
Own transport required:	Yes
Type:	Permanent
Reference:	#FMSGP003
Company:	Freeway Management System - Tolcon Group

• Improve operational management systems, processes, and best practices
• Management of operations with the aim to reduce travel times of road users by having free flow traffic conditions through quick clearance of incidents on the road network
• Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with TMC Assistant Operations Manager) through quality control and monitoring measures put in place
• Help the organisation’s processes remain legally compliant
• High-level management of TMC Staff - Ensure all operations are carried out in an appropriate way
• Reviewing and optimising of the TMC work for the various TMC staff along with Supervisors
• Motivate staff and encouraging teamwork amongst staff and law enforcement members collocating at the TMC
• Development of professional skills sets of staff through on the job skills transfer.
• Participate in updating Manuals and SOP’s
• Liaising with external stakeholders (law enforcement) and building relationships
• Advise and Coordinate Scene Management of External services and ORS personnel
• Review / Oversee TMC Operations on daily, weekly and monthly basis
• Coordinate (Develop and implement) the TMC Employee Performance Reviews i.e Abuse of Sick Leave, Incidents recorded and resolved
• Ensure and coordinate the TMC Performance Management (Regional comparison and reporting of the Performance Management in general)
• Review and Analyse Incident data and Statistics to make informed recommendations of improvements/enhancements of the network
• Review corrective actions / trainings initiated for Operational improvements
• Recovery Plan Implementation
• Attending and chairing meetings such as monthly staff meetings

Skills

• Grade 12
• 15 years management experience, preferably in a transportation or related operational environment
• Valid drivers licence
• Intermediate computer literacy skills (MS Office)
• Knowledge of Road Incident Management
• Systems will be advantageous
• Proven work experience as Operations Manager or similar role
• Ability to work in a high-pressure environment and high stress tolerance
• Ability to proactively make immediate assessments, decisions and give instructions to staff on live traffic-related incidents. i.e. knowledge of organizational effectiveness and operations management
• Driven to meet and improve Operational Key Performance Indicator requirements
• Excellent written and verbal communication skills Organising and planning skills
• Strong Managerial and Leadership ability
• Driven to meet and improve Operational Key Performance Indicator requirements
• Analytical and Critical thinking i.e Problem-solving skills
• Reporting skills
• Teamwork
• Deadline driven
• Professionalism
• Assertiveness
• Working knowledge of BCEA

Company Description

Travelling between Pretoria and Johannesburg has become safer since the implementation of the intelligent Freeway Management System (FMS) in Gauteng over the last few years.
The FMS assists motorists to plan and better navigate their way through traffic with the provision of real-time information on travel times and incidents on SANRAL freeways in the province.
Medical, mechanical and law enforcement teams can now respond to an incident in between six and 18 minutes.
FMS is active on about 251km of freeways in Gauteng and currently includes 10 incident response units, 10 towing recovery units, eight units for heavy recovery and six motorcycle medical response units stationed at strategic points on the freeways. All these units have highly trained first responders with specialized equipment and are operational 24 hours every day.

Posted on 15 Jul 09:58, Closing date 30 Aug