Subscriptions Customer Service Intern

Highbury Media T/A Habari Media is an independent magazine and digital publishing company responsible for some of the best-performing titles. We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

Responsibilities:

• Addressing customer complaints, responding to inquiries, and resolving common issues 
• Inbound phone support
• Email
• Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     

Qualifications:

• At least six months of experience in an inbound call centre environment
• Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
• Strong verbal and written communication skills (email proficiency is especially important)
• Competent in using backend admin systems, and able to quickly learn new technologies

Posted on 18 Feb 13:03, Closing date 19 Apr