The Voice of the Customer (VoC) Workshop

Program Outline:

1. Exploring the Fundamentals of VOC Program Design
2. Determining Program Performance
3. Optimizing your VOC Program
4. Identifying Action Plans and Project Development Opportunities
5.1 Enhancing Business Stakeholder KPIs with VOC Results
5.2 Ensuring Accuracy and Interpretation of Metrics
6.1Best Practices and Global Trends in VOC
6.2 AI and Data Analysis Interpretations

Event Facilitator: Yugeshree Frylinck, CXPA: Local CXPA Chapter Lead | Chief Customer Experience Officer | Management Consultant In CX Strategy And Implementation | CX Thought Leader And Speaker | CX Coach

Event Agenda: https://kiweb.co.za/customer-experience/

For Delegate Enquiries, contact: info@kiweb.co.za|+27 11 046 5455

Date: 01 August 2024
Time: 08:30 - 15:00
Venue: The Maslow Hotel, Sandton Johannesburg, Johannesburg
Cost: ZAR 3,999.00

Contact: Nicholas Geza
Company name: Knowledge Integration Web Events
Telephone number: +27 11 046 5455
Email address az.oc.bewik@ofni