Nathalie Schooling | Bizcommunity

Nathalie Schooling | Bizcommunity

News

Cost of living hits businesses hard, but good CX could be the saving grace

CRM

Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

Tourism's long-term recovery won't come from short-term thinking

Tourism & Travel

Tourism's long-term recovery won't come from short-term thinking

26 Sep 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

CRM

Excellent customer service, not price, wins over consumers

20 Jun 2023

Image supplied: Nathalie Schooling and her son

Behind the Selfie

#BehindtheSelfie: Nathalie Schooling, founder of Nlighten

Emily Stander 14 Dec 2022

SA's first B2B client experience handbook

CRM, CX, UX

SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

#WorldEmojiDay: Businesses divided on using emojis in the workplace

Media

#WorldEmojiDay: Businesses divided on using emojis in the workplace

16 Jul 2021

Credit: Roadnae Productions via Pexels

CRM

Heightened customer service expectations this Black Friday

24 Nov 2020

Research

Covid-driven shift in consumer values and spending behaviour

20 Aug 2020

Covid-19 has changed consumers expectations

SMEs

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

Loadshedding hits the unprepared in retail and hospitality

Retailers

Loadshedding hits the unprepared in retail and hospitality

11 Mar 2020

Customer experience trumps product and price in 2020

CRM

Customer experience trumps product and price in 2020

23 Jan 2020

5 ways to deliver on CX this Black Friday

CRM

5 ways to deliver on CX this Black Friday

11 Nov 2019

Debunking 5 myths around CX

CRM, CX, UX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

The human factor: a top insight from a CX Masterclass

Data & Analytics

The human factor: a top insight from a CX Masterclass

20 May 2019

Will CX make or break your business?

Services

Will CX make or break your business?

5 Apr 2019

nlighten and MANGO-OMC join forces

PR & Communications

nlighten and MANGO-OMC join forces

Issued by MANGO-OMC 17 Apr 2018

Turning constructive feedback into gold

CRM

Turning constructive feedback into gold

Patrick Deale 13 Aug 2009

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