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As an enthusiastic technical support professional, I desire to obtain a challenging position that would enhance my problem solving skills and build my experience base in a fast-growing, adaptive and technologically inclined organization that meets my education, interests and skills in Telecommunication Engineering.

To apply my skills in an environment/field that challenges my intellect resourcefulness and promotes my personal/professional development.
With self starting spirit and innovative mind, I can assure you I will be able to function efficiently and effectively, should I be given the opportunity.

Network Operations Center (NOC) Technician (contract) KNET Ltd. - Accra
Oct. 2010 - August 2011 www.knetgh.com

? Provides 24 x 7 x 365 Support for customers in a shift system
? Performs proactive monitoring, configuration management and fault resolution of telecommunication services.
? Performs Customer Advocate duties by constant liaising between field engineers and clients to resolve network issues while maintaining a positive and professional manner at all times, during high stress situations.
? Direct interaction and escalating troubles internally (Technicians/Engineers) and externally (LEC's and other carriers) to troubleshoot and resolve customer's issues.
? Provide assistance and timely escalations to other Operations Support Technicians as an information resource.
? Analyze network and systems events to determine root cause and suggest preventive measures against repeat occurrences
? Gathering systems event status and network performance statistics and writing reports as needed.
? Perform network and systems configuration changes using standard technical methods and procedures.
? Carry out and record parameters on all power equipments (every 2 hours)
? Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.

ANTENNA ENGINEERING AND PARAMETERS

- Radio Wave Propagation: (Line-of-Sight Transmission Theory; Free Space Loss; Spectrum &
Regulatory Bodies; Propagation Environments; Software Modeling Tools)

- Radio Frequency Engineering: (The Superheteordyne Receiver; Receiver Sensitivity; Frequency
Conversion Process; Receiver Dynamic Range; Filter & Selectivity; Receiver Phase Noise; Direct Conversion & Other Receivers; Detector & Demodulator)

- Wireless Access Technologies: (Access Technology Attributes; Access Technology Evolution; Mobile Cellular Standards & Technology Evolution; Satellite Communications Attributes; Other
Wireless Systems; Trends)

- Network & Service Architectures: (Cellular Network Architectures; Towards an all-IP Core Network; Service Architectures, Alternatives)

- Wireless Network Management & Security: (Internet Protocol Suite & SNMP; Network Management

Transmission/Rigger Technician Admin Telecom - Accra Jan. 2008 - Jun. 2011 www.admincity.com
? MW (PDH/SDH) Installation & Maintenance
? MW antennae Installation, orientation, configuration & commissioning
? Ericsson Mini-Link TN Installation and Configuration
? Performing Bit Error Tests (BER)
? Base station antenna installation & configuration
? Ericsson RBS installation, configuration and commissioning
? Feeder cable installation & testing (VSWR & DTF tests)
? Efficient use of site master
? Connector preparation
? Earthling & waterproofing.

KEY SKILLS
Coordinates activities by scheduling work assignments, setting priorities, and
directing the work of subordinate employees.
• Supervise and coordinates activities of electricians engaged in setting up,
installing, repairing, and maintaining machine equipment.
Assists electricians in diagnosing malfunctions in machinery and equipment
based on observation and application of knowledge from both experience and
professional education
Support and encourage clear and open communication between team members
and related stakeholders and ensure that the techicians are effectively trained