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I am an E-commerce Manager with 4+ years of experience in assisting in creating, planning and implementing sales and promotional strategies for an online retail platform. By 2021, leading a team of 5 and exceeding the business projected profitability set by the company via implementation of creative sales strategies, new website and extending customer service to new levels. Effective People Management skills certificate from CBM training in 2018.
Retail, marketing and product management experience with online marketing experience.
Some experience of using Google Analytics.
Experience working in a multichannel retail environment.
Building a strong relationship with consumers and suppliers.
Operating with a strong work ethic, professionalism and the ability to work under pressure where the environment is conducive to do so.
Good strategic thinking skills, good business planning, skilled in managing accounts, organization and prioritizing.
Excellent external customer focus to support and improve the customer experience.
Excellent admin skills and reporting.
Duties in my previous position:
Managing 3 Online Teams in Cape Town, Gauteng/Pretoria and Kwazulu-Natal. Expanded to P.E as well.
Managing our online delivery drivers and delivery routes
Daily, monthly and yearly reports.
Managing all client queries, refunds, complaints.
Managing all payments and refunds with the accounts team.
Stock Holding Management
Stock Ordering Management
Negotiating and Managing delivery cost for courier accounts.
Managing of the website:
Stock Holdings
Adding new products to the website
Make adjustments on the website
all Admin duties that align with the position.
Launched our click and collect service as well as training all staff on Cloudbase.
