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I have extensive experience in managing operations, training and development, quality as well as systems and technology within a multi-media international customer service centre.

Review of my credentials will confirm that I have served as a catalyst for successful marketing, customer loyalty and business development initiatives, complemented by general management experience along with experience in managing information systems and a proven track record in delivering value and effectively and efficiently managing operations.
Some highlights and background that may be of interest:

- Creative design, problem solving and analytical talents combined with management and infrastructure development experience, structured business skills and technology savvy.
- Keen instincts to effect change and improvement - with expertise in designing and executing new business processes or reengineering existing programs to ensure efficiency.
- Proven multi-tasking capabilities with strong ability to plan, prioritize and manage complex projects under aggressive timelines.
- Strong leadership ability, "team player" attitude and spirit, and the natural ability to establish consensus among cross-functional lines.
- Strong communication skills and dynamic presentation/public speaking style.