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Dee Chetty, Accenture Interactive Lead for Africa.
The future of customer personalisation lies with AI

Laying the foundation for a future where personalisation platforms can architect previously unimagined customer experiences...

By Dee Chetty 14 Jun 2019

Phygital: 6 ways to adapt, or die
Phygital: 6 ways to adapt, or die

Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies...

By Eben Esterhuizen 30 Apr 2019

The need for speed in modern retail
The need for speed in modern retail

In an age where leisure time is an increasingly precious commodity, customers are placing an even greater premium on convenience...

By Refilwe Maluleke 8 Apr 2019

#ShopperInsights2019: I love you, but...
#ShopperInsights2019: I love you, but...

Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping...

By Danette Breitenbach 8 Nov 2018

Bizcommunity Recruitment in Africa Focus
Bizcommunity Recruitment in Africa Focus

A comprehensive B2B Recruitment Focus from December 2018 to February 2019 will ensure that Bizcommunity is the go-to destination for all the B2B news you'll need to plan your HR and recruitment strategies in 2019...

Issued by Bizcommunity.com 23 Oct 2018

Visa partners Ivorian government to bring e-payment solutions
Visa partners Ivorian government to bring e-payment solutions

The Ivorian government has signed MOU with Visa with an aim to digitise government services and ensure financial services are accessible to more Ivorians...

5 Jul 2018

Kenyan startup Tanda launches inventory-management solution
Kenyan startup Tanda launches inventory-management solution

Kenyan startup Tanda, which makes it easier to run a shop by allowing shop owners to order and manage their inventory, has formally launched after a four-month pilot...

By Tom Jackson 6 Jun 2018

Nicholas Haralambous
#ECMA18: It's not an apocalypse, it's a retail revolution

As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...

By Lauren Hartzenberg 26 Mar 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...

By Lauren Hartzenberg 29 Jan 2018

Engen opens its first pharmacy concept in Kenya
Engen opens its first pharmacy concept in Kenya

In partnership with Payless Pharmacy, Engen has launched its first pharmacy-service station concept at its Hurlingham branch in Nairobi, Kenya...

20 Sep 2017

New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015

Give your brand a marketing boost with A-Listers
Give your brand a marketing boost with A-Listers

Looking to break into the lucrative African market? The key may lie in a new online directory with the power of social network functionality that links your brand to African celebrities...

By Leigh Andrews 9 Jan 2015

The responsive brand: how to handle social media
The responsive brand: how to handle social media

It took six months after the first reporting of the rear windows of Opel Corsa Lites shattering for the manufacturer to issue a recall. Today, this matter would have been handled very differently...

By Danette Breitenbach 3 Nov 2014

How to find best daily deals on online shopping that meet your budget
How to find best daily deals on online shopping that meet your budget

Shoppers are always on the lookout for ways to save on their purchases. One method that they find effective is the use of daily deal coupon codes and promo codes.

By Matthew Samuel 2 Jan 2014

(Image: NASA, via Wikimedia Commons)
'Beyond Retail' for Africa

Professional services firm, Deloitte was a title sponsor of the inaugural World Retail Congress Africa, held last month in Sandton. I spoke to Ilse du Toit, a manager within the Strategy & Innovation practice at Deloitte Consulting.

By Danette Breitenbach 17 Dec 2013

[2013 trends] Africa's dynamic markets
[2013 trends] Africa's dynamic markets

The year 2013 for most brands, especially the ones coping with saturated markets in developed countries, will be a decisive one. Incorporating Africa into their corporate brand strategy, if they haven't done so, will be the better part of valour, so to speak.

By Obaika Consulting Team 31 Jan 2013

[2013 trends] Out-of-the-box branding
[2013 trends] Out-of-the-box branding

No, the concepts of "tribalism", "gamification" and "engagement" aren't a promo for the latest computer game, but are in fact the trends that will characterise the way companies and consumers interact in 2013. The branding industry is constantly developing and. while the following trends are evolutions rather than dynamic, short-term changes, we believe there are 10 areas that will define the brandscape over the next year.

By HKLM Exco Team 31 Jan 2013

[Biz Takeouts Podcast] 49: The state of e-commerce in South Africa
[Biz Takeouts Podcast] 49: The state of e-commerce in South Africa

Find out more about the current of the South African e-commerce environment and the trends in online shopping over the past decade by listening to the podcast of last week's Biz Takeouts Marketing & Media radio show, which airs every Thursday from 5-6pm streamed live via 2oceansVibe Radio. [twitterfall]

21 Jan 2013

[Biz Takeouts Lineup] 49: The state of e-commerce in South Africa
[Biz Takeouts Lineup] 49: The state of e-commerce in South Africa

The first Biz Takeouts Marketing & Media radio show of 2013 kicks off tonight, Thursday, 17 January 2013, streamed live from 5pm-6pm via 2oceansVibe Radio. We will look at the state of e-commerce in South Africa with studio guest and CEO of Loot.co.za, Gary Hadfield. [twitterfall]

17 Jan 2013

Boost website performance and retain customers
Boost website performance and retain customers

Riverbed study reveals online retailers need to increase website performance during holiday season to retain customers.

9 Dec 2012

FNB's mobile money grows in Africa
FNB's mobile money grows in Africa

Mobile banking is set to take off in Africa, with FNB recording a 150% jump in transaction growth for its cellphone banking service and 1384% growth for eWallet for the month of December 2011 when compared to December 2010.

15 Feb 2012

Retail rewind - a year in review 2011
Retail rewind - a year in review 2011

The approval of the Wal-Mart/Massmart deal will go down as the highlight of the retail sector in 2011.

By Zeenat Moorad 6 Jan 2012

Issa Sikiti da Silva
Africa's five major trends for potential growth

Population growth, rapid urbanisation, adoption of new technologies, unlocking of abundant resources and the deepening of the financial sector are the five major trends that are set to drive Africa's economic growth, Simon Freemantle, Standard Bank Africa senior analyst, told a media roundtable in Johannesburg, South Africa, yesterday, Thursday 6 October 2011.

By Issa Sikiti da Silva: @sikitimedia 7 Oct 2011

How to contribute to Bizcommunity, from op-ed pieces to news
How to contribute to Bizcommunity, from op-ed pieces to news

Bizcommunity.com has now expanded its operations into 16 new sectors and will soon venture into another 17, providing a whole new range of target audiences for advertisers. The most critical aspect of this is the quality of content and this is a formal invitation to you to become a recognised contributor on Bizcommunity.

Issued by Bizcommunity.com 3 Oct 2011

Bizcommunity launches new dedicated sectors, newsletters
Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity.com - South Africa's largest online B2B publisher - is set to grow even more with the introduction of 16 new content channels, with weekly newsletters, as from last week Tuesday, 20 September 2011.

Issued by Bizcommunity.com 20 Sep 2011

'Old-fashioned' Internet? Media world changes faster than ever
'Old-fashioned' Internet? Media world changes faster than ever

LONDON, UK: When a speaker at a media conference refers to the traditional desktop-based internet as "the old-fashioned internet," you know that the media world is evolving faster than ever. In language that was once reserved for newspapers, the PC-based internet took a back seat to mobile and tablets at the just-completed Digital Media Europe conference, which drew nearly 250 participants from 38 countries to London this week.

15 Apr 2011

Alcohol matching trend offers huge opportunities for food industry
Alcohol matching trend offers huge opportunities for food industry

LONDON, UK: There is a massive opportunity for food manufacturers to take advantage of a growing trend of consumers matching their food and alcohol, finds Datamonitor.

5 Apr 2011

Germany: Mobile online shopping on the increase
Germany: Mobile online shopping on the increase

WIESBADEN, GERMANY: Last year, 38.1 million Germans aged between 14 and 69 bought goods or services on the internet. This represents a rise of four million on the number of online shoppers in the prior year. Of these, 18.5 million bought online travel services and 10.1 million were consumers buying items from private individuals. These are the findings of the 2011 Online Shopping Survey (OSS) carried out by ENIGMA GfK.

1 Apr 2011

US mobile financial account usage surges
US mobile financial account usage surges

RESTON, US: comScore, Inc, a leader in measuring the digital world, has released the latest insights on the state of the mobile financial services market from its quarterly Mobile Financial Advisor report.

30 Mar 2011

Financial advisors can benefit by reaching out to women, reports Mintel
Financial advisors can benefit by reaching out to women, reports Mintel

CHICAGO, US: Women are becoming increasingly influential in the financial world, according to data from market research firm Mintel.

30 Mar 2011

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