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Customer satisfaction is not enough. Delight your customers!
Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is simply no longer enough to ensure business success. Customers want to feel important, engaged and valued. They don't want to be satisfied - they want to be delighted!...

By Mornay Roberts-Lombard 23 Apr 2019

The rapid rise of flexibility and other workforce trends
The rapid rise of flexibility and other workforce trends

The world of work is constantly evolving...

4 Apr 2019

Partnership formed to ensure employees reap appropriate benefits
Partnership formed to ensure employees reap appropriate benefits

Mercer and Alexander Forbes have come together to design 'Arrive', a pan-Africa benefits solution across, health, wealth and career...

3 Apr 2019

How to build a corporate culture for your remote team
How to build a corporate culture for your remote team

Did you know that almost 80% of knowledge workers worldwide work at least one day of each week remotely? By 2020, analysts expect that more than 1,3-billion people will work remotely...

By Dorine Reinstein 20 Mar 2019

Sure, you listen to your customers, but do you listen to your employees?
Sure, you listen to your customers, but do you listen to your employees?

Way back in the seventies, Peter Drucker said that business has only one purpose: to create a customer. That's where Marty Neumeier kicks off from in his recent book The Brand Flip...

By Johnny Johnson 11 Mar 2019

#RecruitmentFocus: 7 reasons to incorporate a flexible work culture
#RecruitmentFocus: 7 reasons to incorporate a flexible work culture

The world of work as we know it is changing. With new technology making it easier to work anywhere, anytime, the traditional 9-5 is effectively dead...

By Paul Burrin 7 Jan 2019

Image credit: Chase Clark via .
Are you living curiously in a world of constant innovation?

In a world of constant innovation, business leaders need to engage in curious conversations to uncover new ways to live and work and offers insight five benefits of engaging in curious conversations...

By Joy-Marie Lawrence 26 Nov 2018

CCBSA launches 'virtual village' for female employees
CCBSA launches 'virtual village' for female employees

Coca-Cola Beverages SA has created a virtual 'village-like' network for its female employees to connect with each other and have a shared resource of tools...

7 Aug 2018

What does the workplace of 2030 look like... and are you ready for it?
What does the workplace of 2030 look like... and are you ready for it?

From automation and artificial intelligence (AI) to flexible work hours, mood-matched workspaces and fast-paced learning to bridge skill gaps, the workplace of 2030 will emphasise ingenuity and idea generation - plus empathy and doing good...

14 Jun 2018

Health and safety: the recipe for a better logistics industry
Health and safety: the recipe for a better logistics industry

Did you know that South Africa has some of the worst road-safety statistics in the world?[i] Accidents hit the economy hard when vehicles have to be repaired or replaced and often goods in transit are destroyed or delayed...

By Morné Stoltz 16 May 2018

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Papers to help improve labour safety in agriculture, forestry sectors

The back-breaking jobs in the agriculture and forestry sectors are some of the most dangerous. To reduce health risks, FAO has published two papers mapping ways to improve worker health and safety...

19 Apr 2018

Bruce Daisley of Twitter on the power of amazing culture businesses (Part 3)
Bruce Daisley of Twitter on the power of amazing culture businesses (Part 3)

Bruce Daisley is VP for Europe at Twitter, and runs the Eat Sleep Work Repeat podcast. In the last part of this three-part article, Jon Ratcliffe chatted with him about purpose, well-being, what advice he can give young students entering the industry...

By Jon Ratcliffe 19 Apr 2018

Digital lunch scheme boosts productivity in Kenya
Digital lunch scheme boosts productivity in Kenya

An innovative, low cost, digital lunch scheme for staff that's been implemented by over 60 companies across major Kenyan cities, is being hailed as pivotal in boosting staff productivity, retention and companies' profitability...

28 Mar 2018

The role of AI in the Future of Work
The role of AI in the Future of Work

As the Fourth Industrial Revolution disrupts every facet of our lives, business leaders and HR practitioners face a challenging but exciting time...

By Cameron Beveridge 2 Feb 2018

Controlling the narrative from the glass box
Controlling the narrative from the glass box

Brands are more accountable than ever in an age of radical transparency...

By Leon Ayo 30 Nov 2017

Anton Cabral
Digital transformation is not just about technology - it's about people

Can you remember thirty-or-so years ago, to a time before mobile technology and the internet?

By Anton Cabral 11 Sep 2017

#EmployerBranding: Implementing a successful strategy
#EmployerBranding: Implementing a successful strategy

What's the secret behind Getsmarter's mission to become the best place to work in Cape Town?

30 Aug 2017

#EmployerBranding: Five secrets from SA's Top Employers
#EmployerBranding: Five secrets from SA's Top Employers

Employer branding is about your total employer identity. The goal is for your employer brand to be viewed as an organisation that offers a great employee experience. Employer Branding Focus sponsor, Top Employers Institute, asked some of South Africa's current certified Top Employers 2017 to share some of their best tips for developing a positive employer brand...

29 Aug 2017

redPanda Software offices.
#EmployerBranding: Setting trends and attracting the right talent

redPanda Software is an expert in the end-to-end development and support of customised applications aimed at streamlining business processes and operations. CEO Gareth Hawkey presents a case study on its staff retention strategies and how to attract the right talent, as part of its employer branding strategy...

By Gareth Hawkey 29 Aug 2017

#EmployerBranding: A strong employee brand creates healthy culture
#EmployerBranding: A strong employee brand creates healthy culture

When a company has a strong employee brand, it infiltrates through every aspect of the business and will be noticed by the consumer...

By Dave Nemeth 28 Aug 2017

#EmployerBranding: How to craft an employer branding strategy
#EmployerBranding: How to craft an employer branding strategy

Employer branding specialist, Celeste Sirin, speaks to Bizcommunity.com on how to craft a successful employer branding strategy and why strong ties to the marketing and communications department is important...

28 Aug 2017

Engaging multi-generational employees with internal communication
Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

How wearable tech can improve employee wellness
How wearable tech can improve employee wellness

Technology is transforming employee wellness programmes. Gone are the days that nurses do the physical checkups for many European and US countries...

By Steven Howard 10 Jul 2017