Best customer service: The world's top 10 countries

CHICAGO, US: Last March, Bloomberg reported the number of jobs reached a record pre-recession peak at 116.1 million, even surpassing the US Labour Department's projections.
The economy seemed to be picking up however gradually. Around the same time, a tiny blip in the economic radar escaped the attention of much of the big business media. The American Customer Satisfaction Index (ACSI), a private company behind the only national cross-industry customer satisfaction benchmarking used by corporations, universities, and government agencies, reported a four-point slide in the index. In short, American consumers were less happy.

Just how significant is this drop from 76.6 in the last quarter of 2013 to 76.2 in the first quarter of the following year? For starters, it's the largest in 20 years since the index has been monitoring American consumers. ACSI Chairman Claes Fornell had a more telling scenario: "Weaker demand could further threaten economic growth in the second quarter and beyond."

In our latest infographic created by our team you can find out that the US is only at 15th position among the top countries with the best customer service (data based on Zendesk's survey of actual customer experiences worldwide). That seems to corroborate the ACSI data.

Meantime, in its report, Customers 2020, the customer intelligence consulting firm, Walker, said that by 2020, customer satisfaction, more than price and product, will be the key brand differentiator.

Here's the good news - more companies, big and small, are investing in Customer Management Relationship (CRM) for better customer service. In our infographic, we also plot the CRM growth spurred by the low-cost and agility of SaaS solutions, and how they are helping companies put the smile back on their customers' faces.

Check out our infographic and see which countries have the highest customer satisfaction...
Best customer service: The world's top 10 countries
click to enlarge


SOURCE

FinancesOnline.com
FinancesOnline.com is a Chicago-based personal finance website that seeks to help American families who struggle with their budget gain a better understanding on how money works. The site cover a wide range of financial topics, including investment, savings, productivity, and frugal living. The FinancesOnline.com website also publishes guides and resources and visually enticing materials to help increase its readers’ money knowledge.
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About Alex Hillsberg

Alex Hillsberg, author at FinanceOnline.com, holds an MA in Economics at the University of Denver, where he has also earned his BA in Journalism Studies in 1994 at the School of Media, Film, and Journalism.
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