South African Post Office reveals date for online car licence renewal app

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The full renewal process, including payment, will be done on the app, leaving only the last step of accessing the actual disc. This will be done in one of two ways: the customer can either choose to collect from an SA Post Office outlet nearby; or the SA Post Office can deliver the disc to the customer - at an affordable delivery fee.

“We are serious about serving our customers’ needs - we have introduced a culture of being obsessed with the customer,” says Nomkhita Mona, croup CEO of Sapo. This service will be available by the end of October this year. The post office will continue to offer in store renewal at selected Post Office branches.

An additional service offered by the SA Post Office is the bulk motor vehicle licence renewal for fleet and for employees of companies - no matter how big or small. This service entails the collection of all necessary documentation from company premises, taking them back to the Post Office for processing, printing and delivery back to their offices.

Mona believes that the organisation has a crucial role to play in the lives of South Africans - and indeed within the region. The universal service obligation is not one to be taken lightly, as the majority of the citizens rely on the large footprint of the SA Post Office across the country. Leveraging on this large footprint, the organisation will be rolling out a number of services in various areas - creating a meaningful hub for local communities.

“Huge winds of change are blowing within the SA Post Office, even in the face of massive financial challenges, there are equally massive opportunities for us to effect meaningful change - and deliver an institution that all South Africans can once again, be proud of,” says Mona.

Mona’s strategy of getting back to basics - introduced since her arrival at the organisation six months ago, has started showing green shoots. As the organisation had regressed so far, operationally and financially, Mona is under no illusion that this will be an easy task, but is confident that she is equal to the task.