Let's take a look at four lesser-known benefits of VoIP telephone systems, according to OTEL CEO, Rad Jankovic:
VoIP makes automation so easy, we almost forget this is a real and tangible benefit of going the 087 route. VoIP systems can be easily configured to route calls to numbers without the need for an expensive switchboard - or expensive human intervention. Routing calls to mobile phones when out of the office enables the ultimate in productivity because it gives the impression of being in two places at once!
The fact that VoIP systems now offer geographic numbers means that smaller firms can give clients the impression they have a local presence, or at least care about outlying regions. There's nothing deceptive about this - it simply means the small guy can compete entirely based on product and service quality.
In South Africa today, it's becoming clear that for a business to function properly all the time, it needs to investigate alternative suppliers, whether this relates to utilities, security or telecommunications. VoIP systems delivered by credible and independent telecoms firms that are motivated to deliver quality services and which are not hamstrung by legacy issues are a firm's best bet for remaining up and running while the competition is still trying to get an unmotivated incumbent's call centre to pick up the phone.
Any business owner with a smattering of technical ability will find that VoIP systems are great because they don't require a call to be logged with a service provider each time something small needs tweaking. It is easy to add numbers and phones to a VoIP system. This means that when new employees are hired, one can, in as little as a few minutes, easily assign them a number and a handset with no fuss and with no outside intervention necessary.
"Cost savings are certainly not the only benefit of VoIP. They could be more accurately described as the cherry on the top of a whole range of benefits that together deliver the most compelling offering in business telecoms today," concludes Jankovic.
