HIATLANTIS provides enterprise wide resource planning using the Funnel/Pipeline reporting functionality. A new support routing function has been added to allow support managers to better route support incidents to appropriate support personnel.
It provides customers with an inexpensive scalable solution allowing a company to grow and not be held back. HIATLANTIS uses a web browser on the client side for interaction with the system regardless of platform and accessible anywhere an internet connection is available. Sales teams can manage all prospect interactions and turn leads into new customers.
Dianne Ursini, CEO of Technalign stated: "We needed to improve on the functionality of the system for management to get a clearer picture into future sales and provide the necessary tools to inform sales of any issues." Ursini adds, "The support incident system provides companies supporting a product the ability to provide service based on service level agreements."
HIATLANTIS has the ability to import Zapdata for sales force leads quickly and easily. Sales teams may track sales calls and advancements, while management teams may drill down within the prospect lists making certain the information is at their fingertips to make informed growth decisions. The sales force effectively manages and shares leads while tracking opportunities through the complete sales cycle effectively.
Customer retention has always been an issue for many companies. HIATLANTIS call scheduling allows a sales force to maintain and manage customer relationships easily. Upper management has the ability to view not only performance of the sales teams, support teams, credit teams, but has the ability to also drill down by manager and individual team members to improve performance.
Credit processing and collections has been incorporated in this release providing sales with up-to-date information on customers and credit lines. Credit checks are monitored by sales to monitor the processes and allow for ordering when the process is completed with credit lines provided to the teams.
Future plans for HIATLANTIS include full accounting integration. Currently the application provides full invoicing and inventory control. The current method of exporting files into an accounting system will be replaced by a full set of APIs allowing companies to interface HIATLANTIS into existing and legacy accounting applications.
For more information on Technalign, visit: www.hiatlantis.com, www.technalign.com, www.tapioneer.com, and www.migrationserver.com.
Source: eMediaWire.com
