Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...
6 Dec 2017
NUREMBURG, GERMANY: GfK is promoting a major new approach that addresses the acknowledged gap between customer satisfaction and customer loyalty...
20 Nov 2014
INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.
10 Jun 2014