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Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is simply no longer enough to ensure business success. Customers want to feel important, engaged and valued. They don't want to be satisfied - they want to be delighted!...

By Mornay Roberts-Lombard 2 days ago

#Bookmarks2019: Transformation isn't just about your scorecard or employing more black people

Having won the same award in 2017, Nomacala Mpeta, head of learning at Digify Africa, explains why they're proud to be recognised a second time for leading the push for transformation in digital and encourages more agencies and NGOs to recognise the need to do so as a business imperative in corporate SA...

By Jessica Tennant 11 Apr 2019

#InspiringFiftySA 2019 opens for nominations

This year marks the third edition of Inspiring Fifty South Africa, a non-profit initiative that benchmarks and awards the 50 most inspiring women in STEM...

11 Apr 2019

How employee experience enhances employer branding

An employee experience is defined as what people encounter, observe or feel during the course of their employee journey at an organisation. In short, employee experience is everything an employee experiences at work - their interactions with their boss, their team, work-place infrastructure and a multitude of other things...

By Ravi Panthi 11 Apr 2019

Bizcommunity sends a clear message that Africa is open for business

The adoption continues for the .africa (dotAfrica) geographic Top Level Domain (gLTD) as Africa's biggest multi-industry website, Bizcommunity, announced the launch of its dotAfrica website...

Issued by dotAfrica 9 Apr 2019

Bizcommunity launches BIZ | Daily top story headlines

Bizcommunity is proud to announce the launch of BIZ | Daily - a daily top story round-up, curated from across 18 industry sectors by most impressions and social media shares...

Issued by Bizcommunity.com 8 Apr 2019

Necessity and passion driving a generation of entrepreneurs

With the youth unemployment rate sitting at above 50%, growing numbers of young South Africans are considering entrepreneurship as a career option rather than competing for a limited pool of jobs in the formal sector or for a place at tertiary institution...

8 Apr 2019

SAFREA releases 2018/2019 SA freelance trends report

The Southern African Freelancers' Association (SAFREA) has released new insights into the South African freelance landscape...

4 Apr 2019

The rapid rise of flexibility and other workforce trends

The world of work is constantly evolving...

4 Apr 2019

The real reason millennials venture into freelancing

If you ever wondered when the right time to promote yourself as a freelancer would be... the time is now!

By Ra-ees Moerat 3 Apr 2019

AI trends that nobody mentions

There are two artificial intelligence trends that will become a reality in 2019 and nobody is talking about it...

3 Apr 2019

Partnership formed to ensure employees reap appropriate benefits

Mercer and Alexander Forbes have come together to design 'Arrive', a pan-Africa benefits solution across, health, wealth and career...

3 Apr 2019

Africa rising as Bizcommunity launches .Africa domain

Bizcommunity, the wholly independently owned media brand made in Africa for Africa, is proud to announce the launch of the Bizcommunity.africa domain...

Issued by Bizcommunity.com 2 Apr 2019

#Propak19: Developing artisan skills for the future

Twenty years ago, there were in excess of 50,000 to 70,000 artisans employed throughout the mining, manufacturing, construction and local authorities' sectors in SA...

By Danette Breitenbach 28 Mar 2019

Build a culture of curiosity to retain clients

I became curious about curiosity when I came across a nice article in the Guardian that pointed out how unhelpful the expression 'curiosity killed the cat' was to children's development. Why would you want to encourage someone to be less curious?

By Tony Spong 25 Mar 2019

How to build a corporate culture for your remote team

Did you know that almost 80% of knowledge workers worldwide work at least one day of each week remotely? By 2020, analysts expect that more than 1,3-billion people will work remotely...

By Dorine Reinstein 20 Mar 2019

#YPOEdge: James Barty on brand humanity and doing good business, beyond ticking the 'CSI box'

Leigh Andrews speaks to King James founder and YPO member James Barty about what he gains from his involvement in YPO and how all businesses can make a better impact...

By Leigh Andrews 14 Mar 2019

Sure, you listen to your customers, but do you listen to your employees?

Way back in the seventies, Peter Drucker said that business has only one purpose: to create a customer. That's where Marty Neumeier kicks off from in his recent book The Brand Flip...

By Johnny Johnson 11 Mar 2019

Are employees the untapped marketing channel?

Most executives would agree that the single biggest asset of their organisation is their people, their employees and management. Employee advocacy is at its core, the promotion of an organisation through its staff...

By Pieter Groenewald 11 Mar 2019

#YPOEdge: Cal Fussman on the compelling social impact of storytelling on the long game

Last week, YPO hosted the world's largest gathering of CEOs right here in Cape Town, on 6 and 7 March 2019, for its Global Leadership Conference and YPO Edge, with the theme, 'Life of Re'. I spoke to master storyteller Cal Fussman about lessons he's learned from interviewing the likes of Simon Sinek...

By Leigh Andrews 11 Mar 2019

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