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GLOBAL

The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

GLOBAL

Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

SOUTH AFRICA

New research suggests organisations should embrace new messaging culture

Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...

6 Dec 2017

SINGAPORE

Pizza Hut achieves strong incremental growth with Capillary solution

SINGAPORE: Capillary Technologies, a leading provider of cloud software solutions that help businesses to engage intelligently with customers through mobile, social and in-store channels, has announced that its Multi-Channel Intelligent Customer Engagement solutions are helping Pizza Hut improve profitability and increase store sales.

3 Oct 2013