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    Segmenting for the future: 5 emerging consumer types

    Accenture Africa's MD shares the new consumer types that have surfaced as a result of the pandemic, and how they differ according to changes in way of life, fears and concerns, hopes and desires...

    By John Watling 3 days ago

    Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

    During the PayFast eCommerce Virtual Summit, investor and serial entrepreneur Marek Zmyslowski urged African businesses to employ a more level-headed approach to mapping online growth...

    By Lauren Hartzenberg 23 May 2021

    6 tips to improve retail loyalty and decrease competition

    In the age of digital transformation, it is critical to guide your target audience through the customer journey from interest to purchase...

    By Ndagi Job Goshi 14 May 2021

    How Bezos and Amazon changed the world

    Amazon announced Jeff Bezos is stepping down as CEO almost 27 years after he founded the company to sell books to customers over dial-up modems...

    By Venkatesh Shankar 4 Feb 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

    Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...

    By Ailsa Wingfield 11 Jan 2021

    Smart African retailers are rising from the ashes. Here's how

    To hear some industry commentators tell it, Covid-19 is going to be the final nail in the coffin of retail as we know it. At best, they're over-simplifying. At worst, they're just wrong...

    By Lee Naik 13 Oct 2020

    Global consumers ease back into in-store shopping - report

    With Covid-19 lockdown measures around the world easing, just under three-quarters of global consumers report feeling comfortable returning to physical stores since lockdowns have eased...

    4 Sep 2020

    1 in 4 consumers tried a new brand during pandemic - global report

    A new global report highlights challenges and opportunities for retailers as the Covid-19 pandemic drives permanent shifts in consumer behaviour now and beyond the holiday season...

    12 Aug 2020

    Andrew Stein on how Game is rediscovering its retail mojo

    Game's vice president shares how the retailer has navigated business challenges and opportunities over the last 50 years, and how it aims to remain relevant beyond 2020...

    By Lauren Hartzenberg 31 Jul 2020

    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

    So you finally hit the shops and cafes after weeks of lockdown. After disinfecting your hands, following the arrows around the shop or to your table, taking care to avoid others where possible...

    By Jessica Vredenburg and Megan Phillips 24 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus

    Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

    By Frederic Dimanche 6 Jul 2020

    The 50-year evolution of the Game brand

    Popular South African retailer Game celebrates 50 years of trade this year...

    26 Jun 2020

    Covid-19 driving fundamental shifts in Africa's consumers

    The Covid-19 pandemic has given rise to a new kind of African consumer who is already displaying fundamental shifts in consumption and purchase behaviour...

    27 May 2020

    Covid-19 will bring about a retail apocalypse

    No one can truly know what the outcome of this pandemic will be, nor when the virus will pass or if it will ever be defeated. We will forever mark this moment as one of seismic significance...

    By Howard Saunders 8 Apr 2020



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