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Source: © LinkedIn Dentsu’s Carat has been appointed to Pernod Ricard's €100m EMEA media planning and buying account

Dentsu’s Carat wins Pernod Ricard's €100m EMEA media planning and buying account

13 hours

Source: © Cannes Lions the Cannes Lions 2024 has released its first shortlists

#Cannes2024 : Innovation, Glass and Titanium Shortlists released

Danette Breitenbach 3 days

Source: © 123rf The UK Parliament has passed the Digital Markets, Competition and Consumers Bill

UK passes Digital Markets, Competition and Consumers Bill

3 Jun 2024

Image supplied. Three South African agencies - Promise, Accenture Song and LePub - have been named in the NYF 2024 shortlist

3 SA agencies named in New York Festivals 2024 shortlist

3 Jun 2024

More CRM, CX, UX news

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Digital advertising group Aleph launches payment unit

18 Aug 2023

Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important

2 out of 3 marketers lack confidence in media marketing and advertising strategy

11 Jan 2023

Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson

WPP increases global commerce capability through Fenom Digital acquisition

6 Jan 2023

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

The power of inclusive portrayal in advertising

Emily Stander 28 May 2021

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

Connecting with customers on the ground is not dead

Connecting with customers on the ground is not dead

27 Jan 2020

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

Melissa Campbell 8 Nov 2019

Image credit: Zoe Holling on Unsplash.

Key findings from Warc's 2019 Future of Strategy report

28 Aug 2019

New report reveals customers want security, service and localised experiences

New report reveals customers want security, service and localised experiences

25 Jun 2019

What's in a (cross)word?

What's in a (cross)word?

Werner Theron 22 Aug 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Image credit: Alok Sharma - .

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Report reveals customer aftermarket is afterthought for manufacturers

Report reveals customer aftermarket is afterthought for manufacturers

12 Oct 2017

Image via Fotolia.com

CRM could stand for - Come on Retain Me

Monika D'Agostino 30 Sep 2015

Four ways that social CRM can boost your bottom line

James White 19 Jun 2015

Best customer service: The world's top 10 countries

Best customer service: The world's top 10 countries

Alex Hillsberg 10 Sep 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

Mark Schefermann 1 Apr 2014

A virtual magic carpet ride

A virtual magic carpet ride

Our Reporter 16 Nov 2013

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

ClkClk recognised for most innovative technology of 2012

ClkClk recognised for most innovative technology of 2012

15 Mar 2013

Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

8 Feb 2013

BlackBerry World: RIM announces Wireless Achievement Award recipients

BlackBerry World: RIM announces Wireless Achievement Award recipients

3 May 2012

Mindshare Technologies president to retire

Mindshare Technologies president to retire

1 Mar 2012

Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

7 Feb 2012

Trust, transparency issues emerge for banks

Trust, transparency issues emerge for banks

27 Oct 2011

Enter Stevie Awards for Sales & Customer Service Issues 2012

Enter Stevie Awards for Sales & Customer Service Issues 2012

5 Sep 2011

Bank customers quick to sign up for debit rewards programs - but slow to redeem

Bank customers quick to sign up for debit rewards programs - but slow to redeem

28 Jul 2011

Stevie Awards call for entries

Stevie Awards call for entries

25 Mar 2011

Hassle-free sales environment revs vehicle purchases

Hassle-free sales environment revs vehicle purchases

11 Feb 2011

2010's top PR stories

2010's top PR stories

6 Jan 2011

Instant redemption opportunities lure in loyalty program customers

Instant redemption opportunities lure in loyalty program customers

18 Nov 2010

SPS first processor of Street Savings mobile marketing

SPS first processor of Street Savings mobile marketing

20 Oct 2010

Insurance marketers too focussed on acquisition

Insurance marketers too focussed on acquisition

22 Sep 2010

Merkle expands into China

Merkle expands into China

17 Sep 2010

Interbrand releases 100 "Best Global Brands"

Interbrand releases 100 "Best Global Brands"

16 Sep 2010

Banks - make friends with your customers

Banks - make friends with your customers

Source: Mintel Oxygen Reports 13 Sep 2010

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