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CRM, CX, UX News United States

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    Source:
    Digital advertising group Aleph launches payment unit
    Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important
    2 out of 3 marketers lack confidence in media marketing and advertising strategy

    11 Jan 2023

    Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson
    WPP increases global commerce capability through Fenom Digital acquisition

    6 Jan 2023

    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos
    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

      3 May 2022

    Source:
    The power of inclusive portrayal in advertising

      28 May 2021

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

      6 Jul 2020

    Connecting with customers on the ground is not dead
    Connecting with customers on the ground is not dead

    27 Jan 2020

    Continuous adaptation: Staying ahead of customer needs
    Continuous adaptation: Staying ahead of customer needs

      8 Nov 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    What's in a (cross)word?
    What's in a (cross)word?

      22 Aug 2018

    #SeamlessAfrica: Store 4.0 is an attitude, not a technology
    #SeamlessAfrica: Store 4.0 is an attitude, not a technology

      12 Mar 2018

    Dolgachov © –
    Has the digital era changed the luxury game for good?

      19 Jan 2018

    Image credit: Alok Sharma - .
    New research suggests organisations should embrace new messaging culture

    6 Dec 2017

    Report reveals customer aftermarket is afterthought for manufacturers
    Report reveals customer aftermarket is afterthought for manufacturers

    12 Oct 2017

    Image via Fotolia.com
    CRM could stand for - Come on Retain Me

      30 Sep 2015

    James White
    Four ways that social CRM can boost your bottom line

      19 Jun 2015

    Best customer service: The world's top 10 countries
    Best customer service: The world's top 10 countries

      10 Sep 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

      1 Apr 2014

    A virtual magic carpet ride
    A virtual magic carpet ride

      16 Nov 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

      2 Apr 2013

    ClkClk recognised for most innovative technology of 2012
    ClkClk recognised for most innovative technology of 2012

    15 Mar 2013

    Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs
    Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

    8 Feb 2013

    BlackBerry World: RIM announces Wireless Achievement Award recipients
    BlackBerry World: RIM announces Wireless Achievement Award recipients

    3 May 2012

    Mindshare Technologies president to retire
    Mindshare Technologies president to retire

    1 Mar 2012

    Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

    7 Feb 2012

    Trust, transparency issues emerge for banks
    Trust, transparency issues emerge for banks

    27 Oct 2011

    Enter Stevie Awards for Sales & Customer Service Issues 2012
    Enter Stevie Awards for Sales & Customer Service Issues 2012

    5 Sep 2011

    More CRM, CX, UX news

    More news

    Source:
    Digital advertising group Aleph launches payment unit

    18 Aug 2023

    Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important
    2 out of 3 marketers lack confidence in media marketing and advertising strategy

    11 Jan 2023

    Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson
    WPP increases global commerce capability through Fenom Digital acquisition

    6 Jan 2023

    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos
    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

     3 May 2022

    Source:
    The power of inclusive portrayal in advertising

     28 May 2021

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

     6 Jul 2020

    Connecting with customers on the ground is not dead
    Connecting with customers on the ground is not dead

    27 Jan 2020

    Continuous adaptation: Staying ahead of customer needs
    Continuous adaptation: Staying ahead of customer needs

     8 Nov 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    What's in a (cross)word?
    What's in a (cross)word?

     22 Aug 2018

    #SeamlessAfrica: Store 4.0 is an attitude, not a technology
    #SeamlessAfrica: Store 4.0 is an attitude, not a technology

     12 Mar 2018

    Dolgachov © –
    Has the digital era changed the luxury game for good?

     19 Jan 2018

    Image credit: Alok Sharma - .
    New research suggests organisations should embrace new messaging culture

    6 Dec 2017

    Report reveals customer aftermarket is afterthought for manufacturers
    Report reveals customer aftermarket is afterthought for manufacturers

    12 Oct 2017

    Image via Fotolia.com
    CRM could stand for - Come on Retain Me

     30 Sep 2015

    James White
    Four ways that social CRM can boost your bottom line

     19 Jun 2015

    Best customer service: The world's top 10 countries
    Best customer service: The world's top 10 countries

     10 Sep 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

     1 Apr 2014

    A virtual magic carpet ride
    A virtual magic carpet ride

     16 Nov 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    ClkClk recognised for most innovative technology of 2012
    ClkClk recognised for most innovative technology of 2012

    15 Mar 2013

    Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs
    Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

    8 Feb 2013

    BlackBerry World: RIM announces Wireless Achievement Award recipients
    BlackBerry World: RIM announces Wireless Achievement Award recipients

    3 May 2012

    Mindshare Technologies president to retire
    Mindshare Technologies president to retire

    1 Mar 2012

    Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

    7 Feb 2012

    Trust, transparency issues emerge for banks
    Trust, transparency issues emerge for banks

    27 Oct 2011

    Enter Stevie Awards for Sales & Customer Service Issues 2012
    Enter Stevie Awards for Sales & Customer Service Issues 2012

    5 Sep 2011

    Bank customers quick to sign up for debit rewards programs - but slow to redeem
    Bank customers quick to sign up for debit rewards programs - but slow to redeem

    28 Jul 2011

    Stevie Awards call for entries
    Stevie Awards call for entries

    25 Mar 2011

    Hassle-free sales environment revs vehicle purchases
    Hassle-free sales environment revs vehicle purchases

    11 Feb 2011

    2010's top PR stories
    2010's top PR stories

    6 Jan 2011

    Instant redemption opportunities lure in loyalty program customers
    Instant redemption opportunities lure in loyalty program customers

    18 Nov 2010

    SPS first processor of Street Savings mobile marketing
    SPS first processor of Street Savings mobile marketing

    20 Oct 2010

    Insurance marketers too focussed on acquisition
    Insurance marketers too focussed on acquisition

    22 Sep 2010

    Merkle expands into China
    Merkle expands into China

    17 Sep 2010

    Interbrand releases 100 "Best Global Brands"
    Interbrand releases 100 "Best Global Brands"

    16 Sep 2010

    Banks - make friends with your customers
    Banks - make friends with your customers

     13 Sep 2010

    More CRM, CX, UX news

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