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    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
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    It’s business as usual for The Body Shop South Africa with more stores ready for revamp

    30 Apr 2024

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    SA scoops 8 International Loyalty Awards

    25 Apr 2024

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    Creating better customer experience in Africa

      11 Jun 2018

    AfriGIS partners with insurance companies helping them to be customer centric
    AfriGIS partners with insurance companies helping them to be customer centric

    AfriGIS  7 Jun 2018

    Gated Communities and CIPC points in the Woodmead area
    Excellent customer service not an option, but a must-have!

    AfriGIS  6 Jun 2018

    A Bold-Jigsaw team photo.
    #YouthMonth: How Jigsaw is boldly revolutionising the below-the-line space

      5 Jun 2018

    Broll research details how tech is transforming the way we shop
    Broll research details how tech is transforming the way we shop

    31 May 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    Forcing customers to use your app is brand vanity
    Forcing customers to use your app is brand vanity

      29 May 2018

    Businesses are bleeding customers and the problem is glaringly obvious
    Businesses are bleeding customers and the problem is glaringly obvious

      29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    AI will transform practice of marketing
    AI will transform practice of marketing

    18 May 2018

    Designing a great customer journey can help even the smallest digital offering
    Designing a great customer journey can help even the smallest digital offering

      18 May 2018

    WhatsApp, the new lens into consumer lives
    WhatsApp, the new lens into consumer lives

      16 May 2018

    CMOs struggling to fully optimise routes to revenue
    CMOs struggling to fully optimise routes to revenue

    16 May 2018

    Brett St Clair
    #AfricaMonth: The time to become a disruptor is now

      15 May 2018

    Overcoming customer aversion to innovative retail technologies
    Overcoming customer aversion to innovative retail technologies

      15 May 2018

    Data-driven processes to drive e-commerce campaign success
    Data-driven processes to drive e-commerce campaign success

      11 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

      9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Chantel Troskie, customer experience senior sales manager at Oracle
    Banks need to rethink customer experience

      30 Apr 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

    Are you asking the why beyond the why?
    Are you asking the why beyond the why?

      18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

      16 Apr 2018

    #OneShow2018: UX/UI finalists revealed!
    #OneShow2018: UX/UI finalists revealed!

    13 Apr 2018

    20 out of 65 Seedstars Summit finalists from Africa
    20 out of 65 Seedstars Summit finalists from Africa

      11 Apr 2018

    Waffleboo © –
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      5 Apr 2018

    Activating your brand within the African market
    Activating your brand within the African market

      28 Mar 2018

    Cornellé van Graan, chairperson of the Direct Selling Association of South Africa (DSASA).
    Awareness of consumer rights should be increased and enforced

    27 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    #ECMA18: Unlocking the potential of data in enhancing CX
    #ECMA18: Unlocking the potential of data in enhancing CX

      15 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

      15 Mar 2018

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    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    AfriGIS partners with insurance companies helping them to be customer centric
    AfriGIS partners with insurance companies helping them to be customer centric

     7 Jun 2018

    Gated Communities and CIPC points in the Woodmead area
    Excellent customer service not an option, but a must-have!

     6 Jun 2018

    A Bold-Jigsaw team photo.
    #YouthMonth: How Jigsaw is boldly revolutionising the below-the-line space

     5 Jun 2018

    Broll research details how tech is transforming the way we shop
    Broll research details how tech is transforming the way we shop

    31 May 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    Forcing customers to use your app is brand vanity
    Forcing customers to use your app is brand vanity

     29 May 2018

    Businesses are bleeding customers and the problem is glaringly obvious
    Businesses are bleeding customers and the problem is glaringly obvious

     29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    AI will transform practice of marketing
    AI will transform practice of marketing

    18 May 2018

    Designing a great customer journey can help even the smallest digital offering
    Designing a great customer journey can help even the smallest digital offering

     18 May 2018

    WhatsApp, the new lens into consumer lives
    WhatsApp, the new lens into consumer lives

     16 May 2018

    CMOs struggling to fully optimise routes to revenue
    CMOs struggling to fully optimise routes to revenue

    16 May 2018

    Brett St Clair
    #AfricaMonth: The time to become a disruptor is now

     15 May 2018

    Overcoming customer aversion to innovative retail technologies
    Overcoming customer aversion to innovative retail technologies

     15 May 2018

    Data-driven processes to drive e-commerce campaign success
    Data-driven processes to drive e-commerce campaign success

     11 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Chantel Troskie, customer experience senior sales manager at Oracle
    Banks need to rethink customer experience

     30 Apr 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    Are you asking the why beyond the why?
    Are you asking the why beyond the why?

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    #OneShow2018: UX/UI finalists revealed!
    #OneShow2018: UX/UI finalists revealed!

    13 Apr 2018

    20 out of 65 Seedstars Summit finalists from Africa
    20 out of 65 Seedstars Summit finalists from Africa

     11 Apr 2018

    Waffleboo © –
    "Let me tell you a story..." Why marketing fails without digital storytelling

     5 Apr 2018

    Activating your brand within the African market
    Activating your brand within the African market

     28 Mar 2018

    Cornellé van Graan, chairperson of the Direct Selling Association of South Africa (DSASA).
    Awareness of consumer rights should be increased and enforced

    27 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    #ECMA18: Unlocking the potential of data in enhancing CX
    #ECMA18: Unlocking the potential of data in enhancing CX

     15 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

     15 Mar 2018

    The stormy voyage of mobile engagement automation
    The stormy voyage of mobile engagement automation

     14 Mar 2018

    Unsilo.me - Driving business growth through one unified platform
    Unsilo.me - Driving business growth through one unified platform

    Yreeka 14 Mar 2018

    #SeamlessAfrica: Store 4.0 is an attitude, not a technology
    #SeamlessAfrica: Store 4.0 is an attitude, not a technology

     12 Mar 2018

    #SeamlessAfrica: Five lessons in customer service from Action Gear
    #SeamlessAfrica: Five lessons in customer service from Action Gear

     7 Mar 2018

    The challenge of a schizophrenic brand
    The challenge of a schizophrenic brand

     26 Feb 2018

    Is the methodology getting in the way?
    Is the methodology getting in the way?

     21 Feb 2018

    #Newsmaker: Esther Hoogstad steers Spree's customer journey
    #Newsmaker: Esther Hoogstad steers Spree's customer journey

     20 Feb 2018

    UK retail loyalty programmes suffer from a lack of differentiation
    UK retail loyalty programmes suffer from a lack of differentiation

    20 Feb 2018

    H&M and Woolworths score top marks in customer centricity rankings
    H&M and Woolworths score top marks in customer centricity rankings

    19 Feb 2018

    The integrated platform that's changing the way businesses work
    The integrated platform that's changing the way businesses work

    Yreeka 19 Feb 2018

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