SNT Marketing is a leading provider of good service, committed to delivering exceptional customer experiences. We pride ourselves on our dedication to customer satisfaction and our innovative approach to service delivery.
We are seeking a friendly and reliable customer care agent to join our team. The ideal candidate will be passionate about helping customers, resolving their issues, and ensuring they have a positive experience with our company. This role requires excellent communication skills, problem-solving abilities, and a patient, empathetic attitude.
Roles and responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about our products/services and company policies.
Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
Document customer interactions and update customer records.
Follow up with customers to ensure their issues are resolved and they are satisfied with our service.
Maintain a positive and empathetic attitude toward customers at all times.
Collaborate with other team members and departments to improve customer service processes.
Stay up-to-date with product knowledge and company updates.
Benefits
Comprehensive benefits package.
Paid time off and holidays.
Opportunities for career growth and advancement.
Ongoing training and development programs.
Friendly and supportive work environment.
Required
Previous experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Patience, empathy, and a positive attitude.
Proficiency in using CRM software and Microsoft Office Suite.
SNT Marketing is a leading face-to-face direct marketing company that specializes in creating impactful connections between businesses and their target audience.
