Inbox manager / Office coordinator

Location:	Durbanville
Education level:	Diploma
Job level:	Junior/Mid
Type:	Contract
Company:	Persuade

Job title: Office operations manager
Company: Persuade.co.za
Location: On-site
Employment type: Full-time

About us:
Persuade.co.za is a fast-growing outreach agency specialising in building sales pipelines for companies. As part of our dynamic and innovative team, you'll have the opportunity to make a real impact in the exciting field of B2B lead generation. We are a small yet ambitious company, committed to delivering exceptional results for our clients and fostering a supportive work environment where our employees can thrive.

Position overview:
We are seeking a motivated and detail-oriented inbox manager/office manager to join our fulfilment team. In this role, you will be responsible for managing inbound leads for our clients, overseeing inbox management, and setting appointments with sales representatives. Your main focus will be on communicating with potential clients via email and phone, ensuring timely responses and efficient scheduling.

Key responsibilities:

Email management and appointment scheduling:

• Email communication:
  
  • Manage multiple client campaigns by monitoring inbound leads and inquiries.
  • Promptly respond to leads, providing information, answering questions, and scheduling meetings with the sales team.
  • Follow up with leads in the pipeline who have shown interest but have stopped responding.
• Appointment setting:
  
  • Schedule appointments with inbound leads using tools like Calendly, HubSpot, Go High Level, or Pipedrive.
  • Coordinate with clients to ensure seamless scheduling and communication.
• Phone communication:
  
  • Calling leads:
    • Call inbound leads to gather information and book appointments.
    • Follow up on leads who have stopped responding to emails, using phone calls to re-engage them.

CRM management and reporting:

• CRM updates:
  
  • Update CRM software with lead information and conversation notes.
  • Maintain accurate and up-to-date reports and trackers for client campaigns.
• Software proficiency:
  
  • Learn and utilise various CRM tools and software efficiently.
  • Be willing to adapt to new technologies and tools as needed.

Requirements:

Experience:

• Minimum one year of experience in appointment setting, sales, or inbox management.
• Experience working in an office 08:30-17:00 Monday-Friday.

Skills:

• Excellent communication skills, both written and verbal, with fluency in English.
• Tech-savvy with the ability to learn and master new software tools quickly.
• Detail-oriented and highly organised, with a strong ability to manage multiple tasks simultaneously.
• Self-sufficient, with the ability to take initiative and solve problems independently.
• Strong research and data management skills, with the ability to follow SOPs and take on constructive feedback.
• Passionate about marketing, sales, and business growth.

What we offer:

• Easygoing environment: Enjoy a supportive company culture with no micro-management.
• Growth opportunities: Join a fast-growing company in a dynamic and exciting industry, with opportunities for career advancement as we continue to expand.
• Learning environment: Benefit from a fast-paced learning environment where you can develop new skills and grow professionally.
• Stable work environment: Enjoy a long-term position with stability and room for growth and promotion.

How to apply:
If you are ready to be part of a growing team and contribute to the success of Persuade.co.za, we’d love to hear from you! Please send your CV and a cover letter detailing your experience and why you’re the perfect fit for this role to Jared@persuade.co.za.

Posted on 05 Aug 15:25, Closing date 4 Oct