Sales Support and Administration

Remuneration:	negotiable depending on experience
Location:	Cape Town, Wynberg
Education level:	Matric
Job level:	Junior/Mid
Type:	Permanent
Reference:	#WinBiz062024
Company:	Winfar Surgical

Sales support specialist
Are you a proactive and detail-oriented individual with a passion for customer service? We are seeking a Sales Support Specialist to join our dynamic team. As a Sales Support Specialist, you’ll play a crucial role in ensuring smooth operations and excellent customer experiences.

Responsibilities:
1. Order management:

• Process lead-time orders efficiently.
• Monitor stock levels in distribution centers (DCs) and coordinate replenishment.
• Handle stock removal and collections.

2. Courier interaction:

• Collaborate with courier companies to track shipments and resolve any issues.
• Ensure timely delivery of orders to customers.

3. Online shop orders:

• Process online shop orders promptly.
• Maintain accurate records of transactions.

4. Customer orders:

• Handle orders received via email, telephone, and WhatsApp.
• Serve both business customers (wholesale) and retail customers.
• Provide exceptional service throughout the order process.

5. Telephone support:

• Answer incoming telephone calls promptly and professionally.
• Assist customers with inquiries, order status, and product information.

6. Reporting:

• Prepare regular reports for the sales manager.
• Provide insights on order trends, customer feedback, and operational efficiency.

Requirements:

• Previous experience in a sales-related role is essential.
• Strong communication skills and a customer-centric mindset.
• Proficiency in using office software (e.g., Microsoft Office, Google Workspace).
• Detail-oriented and able to multitask effectively.
• Ability to work collaboratively in a fast-paced environment.

How to Apply: Interested candidates should submit their CV to: az.oc.rafniw@nairb. Please include a brief cover letter outlining your relevant experience and why you’re a great fit for this role.

Remuneration is market related and dependent on experience.

Should you meet these requirements we would love to hear from you.

Posted on 21 Jun 15:20, Closing date 20 Aug