Call centre technology | Bizcommunity

Call centre technology | Bizcommunity

News

Tanzania gets first Tigo call centre

Digital

Tanzania gets first Tigo call centre

25 Apr 2017

#BotConAfrica2016: Praekelt launches new multilingual chatbot

Services

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

Social media customer care - a job for marketing or the call centre?

Social Media

Social media customer care - a job for marketing or the call centre?

Bruce von Maltitz 25 Aug 2015

Should you integrate your social media capabilities with the call centre?

Social Media

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Don't be blinded by the buzzwords

Cloud

Don't be blinded by the buzzwords

19 May 2015

Why small contact centres need cloud

Cloud

Why small contact centres need cloud

22 Jan 2015

Partnering local cloud technology providers makes sense

Cloud

Partnering local cloud technology providers makes sense

15 Dec 2014

1Stream releases gamification technologies white paper

ICT

1Stream releases gamification technologies white paper

19 Aug 2014

Banking

Multi-channel call centres can improve debt collection rates

Jed Hewson 3 Sep 2013

CRM, CX, UX

Who is calling the shots in your call centre?

Jed Hewson 13 Aug 2013

Bruce von Maltitz

ICT

High tech vs high touch: why your tech is only as good as the person implementing it

Bruce von Maltitz 29 Jul 2013

CRM, CX, UX

Start taking steps now for POPI enactment

24 Jun 2013

Online Media

Social media integration on the rise

7 Mar 2013

Social media may boost customer service

Network

Social media may boost customer service

7 Mar 2013

CRM, CX, UX

Preparing for holiday customer care

Megan Webb-Morgan 1 Dec 2012

CRM

Moving call centre agents back home

Jed Hewson 27 Aug 2012

Software

1Stream invests in cloud technology platform

23 May 2012

Services

Getting the most out of your call centre analytics

Bruce von Maltitz 8 May 2012

The case for moving contact centres to hosted call centres

CRM

The case for moving contact centres to hosted call centres

Bruce von Maltitz 15 Mar 2011

Marketing & Media

PURE Communications signs two technology firms

23 Jul 2009

Events & Conferencing

VOIP Conference to unpack telecoms deregulation

7 Dec 2004

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