Immersion Group | Bizcommunity

Immersion Group | Bizcommunity

News

Common mistakes to avoid when crafting the ultimate customer experience

CRM, CX, UX

Common mistakes to avoid when crafting the ultimate customer experience

10 Feb 2021

Inclusive design is transforming the customer journey

Design

Inclusive design is transforming the customer journey

Reynhardt Uys 26 Jan 2021

Reynhardt Uys, chief experience officer, Immersion Group

Trends

#BizTrends2021: Healthcare innovation in 2021 and beyond

Reynhardt Uys 8 Jan 2021

A trust-defined customer experience journey will dominate 2021

CRM, CX, UX

A trust-defined customer experience journey will dominate 2021

Reynhardt Uys 14 Dec 2020

Has Covid-19 exposed a lack of customer experience in local businesses?

CRM, CX, UX

Has Covid-19 exposed a lack of customer experience in local businesses?

26 Nov 2020

Human-centred design is key to engaged, productive employees

Employer Branding

Human-centred design is key to engaged, productive employees

Viresh Hargovan 10 Sep 2020

Adapting to changing digital customer behaviour

E-commerce

Adapting to changing digital customer behaviour

Viresh Hargovan 27 Aug 2020

CRM, CX, UX

Great experiences gives business a highly competitive intuitive advantage

Viresh Hargovan 29 Jun 2020

Photo by Gustavo Fring from .

Design

Covid-19 boosts demand for human-centred design

Viresh Hargovan 4 Jun 2020

Photo by Amith Nair on .

Digital

New phase in business sees accelerated key digital experience trends

Viresh Hargovan 29 May 2020

Coronavirus is forcing businesses to go digital, fast

Management & Leadership

Coronavirus is forcing businesses to go digital, fast

16 Mar 2020

The path to digital revolution for businesses in SA

4th Industrial Revolution

The path to digital revolution for businesses in SA

Evan-Lee Courie 9 Mar 2020

Let's do Biz