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![Source: © Yan Krukau Brand resilience comes from the depth of your relationship with clients](https://biz-file.com/c/2212/682834-120x120.jpg?1)
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Marketing & Media
5 ways to better digital engagement for your business in 2023
Brent Haumann 25 Nov 2022
![Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences](https://biz-file.com/c/2205/656687-120x120.jpg?1)
![Gen Alpha: The next economic force](https://biz-file.com/c/2204/652314-120x120.jpg?5)
![Pieter Geyser, Brent Haumann and Glenn Gillis](https://biz-file.com/c/2203/650378-120x120.png?3)
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Marketing & Media
Seamless communication is key to CX: Here's what it should look like
Brent Haumann 24 Jan 2022
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![#BestofBiz 2021: ICT](https://biz-file.com/c/2112/639494.png)
![#BestofBiz 2021: Marketing & Media](https://biz-file.com/c/2112/639416-120x120.png?3)
![Digital first-impressions matter](https://biz-file.com/c/2110/630840-120x120.jpg?5)
![How intelligent communications orchestration drives engagement, adoption, and experience](https://biz-file.com/c/2109/626515-120x120.jpg?3)
Marketing & Media
How intelligent communications orchestration drives engagement, adoption, and experience
Brent Haumann 6 Sep 2021
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Marketing & Media
What are the core requirements for building an omnichannel customer experience?
Brent Haumann 16 Aug 2021
![What is an omnichannel customer engagement hub and why do I need it?](https://biz-file.com/c/2107/621621.jpg)
Marketing & Media
What is an omnichannel customer engagement hub and why do I need it?
Brent Haumann 30 Jul 2021
![Operational efficiency is a 'no go' to great customer experience](https://biz-file.com/c/2103/603445.jpg)
Marketing & Media
Operational efficiency is a 'no go' to great customer experience
Brent Haumann 31 Mar 2021
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Marketing & Media
When it comes to customer communication, engagement is everything
Brent Haumann 18 Mar 2021
![Brent Haumann, managing director, Striata Africa](https://biz-file.com/c/2102/597546-120x120.jpg?2)
![How customer communication will evolve in 2021](https://biz-file.com/c/2102/596872.jpg)
![Great customer experiences can be manufactured](https://biz-file.com/c/2101/593305.jpg)
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Marketing & Media
What Covid-19 taught us about going back to basics with customer communication
Brent Haumann 7 Oct 2020
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Marketing & Media
Here's what consumers want from customer communication in 2020
Brent Haumann 23 Dec 2019
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Marketing & Media
Why data is more important than ever to customer experience
Brent Haumann 6 Nov 2019
![Chatbots are the future of customer communications](https://biz-file.com/c/1809/459375-120x120.jpg?2)
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