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WORK EXPERIENCE

GETSMARTER January 2016 - CURRENT
•Oversee the successful management of student numbers and records during each course presentation
•Manage and oversee student, Course Instructor, and Course Convener access to the Virtual Learning Environment
•Compile required data records and spreadsheets for each course
•Assisting the department manager and the Education Division Operations Manager with the creation and maintenance of departmental process documents, as well as the implementation of departmental procedure and best practice
•Oversee operational processes and interactions with other departments as relating to learner number and records, to ensure that procedures and operations are efficient and effective
•Provide proactive support to allocated Course Coaches
•Address relevant learner queries and assist in solving problems
•Accurately collect data and compile reports to capture relevant information and up to date

NSC Global May 2014 - November 2015
Partner Management Administrator
• Raising all partner Purchase Orders.
• Negotiating Service Level Agreements
• Verifying and processing orders (check if processed in correct currency & country)
• Resolving all invoicing issues and PO queries.
• Negotiate Cost Pricing with Partners
• Carry out all monthly reporting requirements
• Compile & prepare all revenue & spend, cost & sell reports on monthly basis. (Excel graphs and PowerPoint presentation.
• Analyze partner spend and highlight high cost locations and high volumes areas.

CTI Education Group January 2014- May 2014
Executive Assistant
• Managing the day-to-day operations of the office
• Organizing and maintaining files and records
• Planning and scheduling meetings and appointments
• Managing projects and conducting research
• Preparing and editing correspondence, reports, and presentations
• Providing quality customer service
• Organising Sports days and Induction week
• Assisting with Student loan applications

Customer Care Solutions January 2013 - September 2013
Customer Services Agent
• Direct requests and unresolved issues to the designated persons
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Deal directly with customers either by telephone, electronically or face to face
• Information to handle product and service inquiries
• Customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Maintain customer databases
• General administration duties
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Respond promptly to customer inquiries
• Resolve customer complaints
• Obtain and evaluate all relevant

EDUCATION

ProServ South Africa 2014
National Certificate in Management Learnership

HERRIOT-WATT UNIVERSITY 2013
Bachelors in Business Administration

CTI EDUCATION GROUP 2011-2012
BTEC Higher National Diploma in Business Administration

RHODES High SCHOOL
Grade 12
Subjects: English, Afrikaans, Business Studies, Economics, History, Mathematics

COMPUTER LITERACY
MS Office, Serenity (Data Capturing programme), Oceans, Microsoft Dynamics