Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images
More Nigerian banks are using chatbots to serve customers, but with mixed results

Chatbots are becoming an integral part of service provision around the world. Chatbots are computer programs designed to simulate a conversation - both voice and text - with human users, especially over the internet. They are described as a never-sleeping, cost-efficient and powerful way to provide basic support to consumers. Chatbots can respond faster to customers and even personalise consumer experiences as they are programmed to understand the patterns of interactions.

By Emmanuel Mogaji 1 day ago

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