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SOUTH AFRICA

Securing the transformation to the SD-WAN powered branch
Securing the transformation to the SD-WAN powered branch

Traditional WAN infrastructures are struggling to keep up with the growth of SaaS applications providing critical business functions in enterprise branch offices...

By Doros Hadjizenonos 13 Jun 2019

SOUTH AFRICA

Demystifying DMaaS and why you need it
Demystifying DMaaS and why you need it

The move towards "Everything as a Service" (XaaS) is revolutionising business...

By Iniel Dreyer 3 May 2019

SOUTH AFRICA

Tech won't kill the contact centre, it'll make it more powerful
Tech won't kill the contact centre, it'll make it more powerful

Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation...

By Wynand Smit 30 Apr 2019

SOUTH AFRICA

#EntrepreneurMonth: Ozone does it all - from email hosting to product distribution
#EntrepreneurMonth: Ozone does it all - from email hosting to product distribution

Ozone Information Technology Distribution is a channel technology company. But what makes the company stand out is the women - it's an IT company populated by women...

By Evan-Lee Courie 23 Nov 2018

SOUTH AFRICA

#WomensMonth: Women must explore the future of tech
#WomensMonth: Women must explore the future of tech

"My love for tech was an intuitive need, which was so loud that I couldn't ignore it", says Siphindokuhle Mazibuko, senior service delivery manager at Mimecast SA...

By Evan-Lee Courie 21 Aug 2018

SOUTH AFRICA

USAID seeks solutions to help women access tech
USAID seeks solutions to help women access tech

USAID has opened applications for the WomenConnect Challenge, seeking global solutions that meaningfully change the ways women and girls access and use technology...

By Tom Jackson 28 Mar 2018

SOUTH AFRICA

Iniel Dreyer
Can you trust a local data backup provider?

Not only is data essential for the smooth operation of any business, but perhaps more so is the protection and backing up thereof. Most organisations have - or should have - a data protection and business continuity policy in place...

By Iniel Dreyer 13 Nov 2017

SOUTH AFRICA

#EntrepreneurMonth: Go out there and do something that you love
#EntrepreneurMonth: Go out there and do something that you love

A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

By Ilse van den Berg 20 Oct 2017

SOUTH AFRICA

Three things they won't tell you when breaking up with your ISP
Three things they won't tell you when breaking up with your ISP

In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

By Shan Radcliffe 24 Feb 2017

SOUTH AFRICA

Gamification can ease contact centre pressure
Gamification can ease contact centre pressure

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

By Bruce von Maltitz 13 Dec 2016

SOUTH AFRICA

Is your IT department run by the right people?
Is your IT department run by the right people?

Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

By Edward Carbutt 1 Dec 2016

SOUTH AFRICA

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

By Lauren Hartzenberg 30 Nov 2016

SOUTH AFRICA

The high costs of cutting corners
The high costs of cutting corners

The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

By Wynand Smit 16 Nov 2016

SOUTH AFRICA

Tech-savvy contact centres essential for higher learning institutions
Tech-savvy contact centres essential for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

By Jed Hewson 30 Sep 2016

SOUTH AFRICA

Capturing the 'Voice of the Customer'
Capturing the 'Voice of the Customer'

80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

By Vicki Erskine 30 Sep 2016

SOUTH AFRICA

Overall Winner, Takealot
PriceCheck Tech & E-Commerce Awards winners announced

South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

By Lauren Hartzenberg 23 Sep 2016

SOUTH AFRICA

tpsdave via
Opportunities abound for big data in the call centre

The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

By Andre le Roux 14 Sep 2016

SOUTH AFRICA

Seven habits of effective IT service management
Seven habits of effective IT service management

IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

By Edward Carbutt 13 Sep 2016

SOUTH AFRICA

Customer experience and ratings - a two-way street
Customer experience and ratings - a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

By Bruce von Maltitz 8 Sep 2016

SOUTH AFRICA

iFix rebrands to weFix
iFix rebrands to weFix

Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

By Lauren Hartzenberg 2 Sep 2016

SOUTH AFRICA

Customer experience management means nothing without measurement
Customer experience management means nothing without measurement

Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

By Jed Hewson 17 Aug 2016

SOUTH AFRICA

Silulo Ulutho Technologies: A franchise built from the boot of a car
Silulo Ulutho Technologies: A franchise built from the boot of a car

Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

By Lauren Hartzenberg 5 Aug 2016

SOUTH AFRICA

#AWSSummit: Egalitarian and fickle: the changing business landscape
#AWSSummit: Egalitarian and fickle: the changing business landscape

An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

By Lauren Hartzenberg 21 Jul 2016

SOUTH AFRICA

IT as energy - changing the outsource vs insource debate
IT as energy - changing the outsource vs insource debate

Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

By AJ Hartenberg 10 Jun 2016

SOUTH AFRICA

#YouthMonth: iFixing the quick-throwaway culture
#YouthMonth: iFixing the quick-throwaway culture

Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

By Lauren Hartzenberg 3 Jun 2016

SOUTH AFRICA

Are you managing the people or the tech?
Are you managing the people or the tech?

Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

By Jed Hewson 23 May 2016

SOUTH AFRICA

Staying on top of trends in the security industry in 2016
Staying on top of trends in the security industry in 2016

As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

By Neil Cameron 26 Apr 2016

SOUTH AFRICA

Use a Facebook chatbot to transform customer experience
Use a Facebook chatbot to transform customer experience

At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

By Mark Geschke 20 Apr 2016

SOUTH AFRICA

VPS hosting advantages for startup owners
VPS hosting advantages for startup owners

Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

By Boris Dzhingarov, Issued by Monetary Library 14 Apr 2016

SOUTH AFRICA

The rise of customer-focused IT
The rise of customer-focused IT

In today's global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors...

By Paul Fick 12 Apr 2016

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