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Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

  24 Jul 2020

How mobile technology is driving sales in physical retail stores
How mobile technology is driving sales in physical retail stores

  10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus
Customer experience will help retailers overcome the financial hit from coronavirus

  6 Jul 2020

When the coronavirus gets tough, the tough get stockpiling
When the coronavirus gets tough, the tough get stockpiling

  3 Apr 2020

Image source: .
Two SA companies among Stevie Awards finalists for Sales and Customer Service

17 Jan 2020

The most valuable global retail brands for 2019
The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023
Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Best customer service: The world's top 10 countries
Best customer service: The world's top 10 countries

  10 Sep 2014

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

10 Jun 2014

A virtual magic carpet ride
A virtual magic carpet ride

  16 Nov 2013

Paul Anderson
Analysing the CRM needs of a midsize business

  2 Apr 2013

ClkClk recognised for most innovative technology of 2012
ClkClk recognised for most innovative technology of 2012

15 Mar 2013

Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs
Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

8 Feb 2013

BlackBerry World: RIM announces Wireless Achievement Award recipients
BlackBerry World: RIM announces Wireless Achievement Award recipients

3 May 2012

Mindshare Technologies president to retire
Mindshare Technologies president to retire

1 Mar 2012

Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

7 Feb 2012

Trust, transparency issues emerge for banks
Trust, transparency issues emerge for banks

27 Oct 2011

How to contribute to Bizcommunity, from op-ed pieces to news
How to contribute to Bizcommunity, from op-ed pieces to news

Bizcommunity.com  3 Oct 2011

Bank customers quick to sign up for debit rewards programs - but slow to redeem
Bank customers quick to sign up for debit rewards programs - but slow to redeem

28 Jul 2011

Stevie Awards call for entries
Stevie Awards call for entries

25 Mar 2011

More CRM news

More news

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

 24 Jul 2020

How mobile technology is driving sales in physical retail stores
How mobile technology is driving sales in physical retail stores

 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus
Customer experience will help retailers overcome the financial hit from coronavirus

 6 Jul 2020

When the coronavirus gets tough, the tough get stockpiling
When the coronavirus gets tough, the tough get stockpiling

 3 Apr 2020

Image source: .
Two SA companies among Stevie Awards finalists for Sales and Customer Service

17 Jan 2020

The most valuable global retail brands for 2019
The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023
Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Best customer service: The world's top 10 countries
Best customer service: The world's top 10 countries

 10 Sep 2014

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

10 Jun 2014

A virtual magic carpet ride
A virtual magic carpet ride

 16 Nov 2013

Paul Anderson
Analysing the CRM needs of a midsize business

 2 Apr 2013

ClkClk recognised for most innovative technology of 2012
ClkClk recognised for most innovative technology of 2012

15 Mar 2013

Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs
Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

8 Feb 2013

BlackBerry World: RIM announces Wireless Achievement Award recipients
BlackBerry World: RIM announces Wireless Achievement Award recipients

3 May 2012

Mindshare Technologies president to retire
Mindshare Technologies president to retire

1 Mar 2012

Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

7 Feb 2012

Trust, transparency issues emerge for banks
Trust, transparency issues emerge for banks

27 Oct 2011

How to contribute to Bizcommunity, from op-ed pieces to news
How to contribute to Bizcommunity, from op-ed pieces to news

 3 Oct 2011

Bank customers quick to sign up for debit rewards programs - but slow to redeem
Bank customers quick to sign up for debit rewards programs - but slow to redeem

28 Jul 2011

Stevie Awards call for entries
Stevie Awards call for entries

25 Mar 2011

Hassle-free sales environment revs vehicle purchases
Hassle-free sales environment revs vehicle purchases

11 Feb 2011

Starwood Hotels & Resorts' customer service now using FaceTime
Starwood Hotels & Resorts' customer service now using FaceTime

21 Jan 2011

2010's top PR stories
2010's top PR stories

6 Jan 2011

Instant redemption opportunities lure in loyalty program customers
Instant redemption opportunities lure in loyalty program customers

18 Nov 2010

SPS first processor of Street Savings mobile marketing
SPS first processor of Street Savings mobile marketing

20 Oct 2010

Insurance marketers too focussed on acquisition
Insurance marketers too focussed on acquisition

22 Sep 2010

Merkle expands into China
Merkle expands into China

17 Sep 2010

Interbrand releases 100 "Best Global Brands"
Interbrand releases 100 "Best Global Brands"

16 Sep 2010

Banks - make friends with your customers
Banks - make friends with your customers

 13 Sep 2010

Investment in speech analytics in call centres set to double

 23 Jun 2010

More CRM news

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