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CRM, CX, UX Trends

2024 Trends | View newsletter1, newsletter2 | Previous years 2023 1st newsletter | 2023 2nd newsletter | 2022 1st newsletter | 2022 2nd newsletter | 2021 | 2020 | 2019 | eBooks: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 & 2009

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Number one in Gauteng
Number one in Gauteng 
Chantel Harrison elevates to managing director role at iProspect South Africa
Chantel Harrison elevates to managing director role at iProspect South Africa 
Popular future-focused summit returns
Popular future-focused summit returns 
Yellowwood looks forward to the 20th anniversary of GenNext
Yellowwood looks forward to the 20th anniversary of GenNext 
99c clients sweep awards at 10th Annual MMA South Africa Smarties
99c clients sweep awards at 10th Annual MMA South Africa Smarties 
iProspect dentsu South Africa triumphs at South Africa Smarties Gala Awards Ceremony
iProspect dentsu South Africa triumphs at South Africa Smarties Gala Awards Ceremony 
Hoorah bolsters creative talent
Hoorah bolsters creative talent 
Nisa Allie to lead credible journalism as newly appointed editor-in-chief of EWN
Nisa Allie to lead credible journalism as newly appointed editor-in-chief of EWN 
Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.
#BizTrends: 10 trends to watch in South African banking

7 Mar 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

  11 Jan 2024

Source:
Metro FM Music Awards launch pop up channel

2 May 2023

Source:
Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé
#BizTrends2023: Connecting better with consumers

  13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
#BizTrends2023: The year of quality not quantity customer experience

  9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest
#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

  26 Jan 2022

Source:
Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022
#BizTrends2022: How seamless interactivity will define 2022

  17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop
#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

, imagineNATION Alliance  14 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang
#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

  11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences
#BizTrends2021: Consumer habits and shopping preferences

  6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia
#BizTrends2021: Tracking memories and using nostalgia

  6 Jan 2021

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021

  6 Jan 2021

Google South Africa reveals trending searches for 2020
Google South Africa reveals trending searches for 2020

9 Dec 2020

2020 2.0, the new normal and what's next for brands [Part 2]
2020 2.0, the new normal and what's next for brands

  21 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]
2020 2.0, the new normal and what's next for brands

  13 May 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

  9 Jan 2020

The Best of Biz: Marketing & Media 2019
#BestofBiz 2019: Marketing & Media

17 Dec 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible
BizTrends 2020: Make the vision Towards Africa 2020 possible

Bizcommunity.com  29 Aug 2019

More CRM, CX, UX news

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Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.
#BizTrends: 10 trends to watch in South African banking

7 Mar 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

 11 Jan 2024

Source:
Metro FM Music Awards launch pop up channel

2 May 2023

Source:
Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé
#BizTrends2023: Connecting better with consumers

 13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
#BizTrends2023: The year of quality not quantity customer experience

 9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest
#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

 26 Jan 2022

Source:
Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022
#BizTrends2022: How seamless interactivity will define 2022

 17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop
#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

,  14 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang
#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

 11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences
#BizTrends2021: Consumer habits and shopping preferences

 6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia
#BizTrends2021: Tracking memories and using nostalgia

 6 Jan 2021

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021

 6 Jan 2021

Google South Africa reveals trending searches for 2020
Google South Africa reveals trending searches for 2020

9 Dec 2020

2020 2.0, the new normal and what's next for brands [Part 2]
2020 2.0, the new normal and what's next for brands

 21 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]
2020 2.0, the new normal and what's next for brands

 13 May 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

 9 Jan 2020

The Best of Biz: Marketing & Media 2019
#BestofBiz 2019: Marketing & Media

17 Dec 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible
BizTrends 2020: Make the vision Towards Africa 2020 possible

 29 Aug 2019

#AfricaMonth: Helping entrepreneurs to innovate and grow
#AfricaMonth: Helping entrepreneurs to innovate and grow

 21 May 2019

Microsoft CMO on the transformation of digital marketing
Microsoft CMO on the transformation of digital marketing

 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

,  1 Feb 2019

Eben Esterhuizen, general manager, OnShelf Pharma.
#BizTrends2019: Five customer engagement technology trends we can't ignore

 28 Jan 2019

Bradley Elliott, founder, Platinum Seed.
#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

 24 Jan 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.
#BizTrends2019: The brand promise chasm is widening for consumers

 23 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

 21 Jan 2019

Kelly McGillivray, squad leader, theSQUAD Creative Event Management.
#BizTrends2019: 19 Event trends for 2019

 21 Jan 2019

BizTrendsLIVE! Avoid the FOMO!
BizTrendsLIVE! Avoid the FOMO!

 15 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.
#BizTrends2019: Brand building must become more about customer experience

 14 Jan 2019

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?
#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

,  7 Jan 2019

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