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Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?
What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent...

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication
Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

Preparing for digital future requires rethinking policies
Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture
Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...

By Harry Welby-Cooke 14 Jul 2016

EY Africa eager to spend US$40m
EY Africa eager to spend US$40m

Professional services firm EY Africa says it has about US$40m to spend on acquisitions in SA, Angola and Nigeria and is also looking to increase its investments in skills development.

By Phakamisa Ndzamela 16 Jul 2013

Van Zyl to head Toyota's Africa drive
Van Zyl to head Toyota's Africa drive

A global management shakeup at Toyota Motor Corporation has hit African shores, with local Toyota chief Johan van Zyl called in to head the new position of chief executive of Toyota's operations across Africa

9 Apr 2013