"This has been a very frustrating week for our users and we are very sorry," Mayer said in a message at Yahoo-owned blog platform Tumblr.
"For many of us, Yahoo Mail is a lifeline to our friends, family members and customers," she continued. "This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience."
According to Mayer, a hardware problem in a data centre knocked out a storage system serving about one percent of Yahoo Mail's users.
Yahoo Mail is reported to have more than 280m users, putting the number of people affected at nearly three million.
Furious users vented rage and frustration on Twitter, Facebook and other social media venues.
Many people said they couldn't retrieve or deliver e-mails. Many Yahoo Mail users vowed to switch to rival services such as Gmail, but it remains to be seen whether they will do this.
"The problem was a particularly rare one and the resolution for the affected accounts was nuanced since different users were impacted in different ways," Mayer said.
Some people trying to access their Yahoo Mail accounts got incorrect messages that "scheduled maintenance" was being done. Email sent to Yahoo accounts was not delivered.
Mayer said that over the weekend access was restored to nearly all Yahoo Mail users and backlogged messages were delivered.
Yahoo was still working on getting the free Web-based email service completely back in order.
Source: AFP via I-Net Bridge
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