The accommodation industry, specifically Airbnb, is receiving a flurry of attention lately, with an outcry from the hotel sector for government regulation. These ‘home-stays’ are purportedly threatening the livelihood of traditional hotels and bed & breakfasts. These concerns have been taken seriously: the Tourism Amendment Bill gazetted on 12 April 2019 includes amendments such as limits on the number of nights a guest can stay in a paid-for home share, prices a host can charge for accommodation, and regulations for zoning restrictions.
Airbnb is a gigantic force in a dynamic travel industry. Clearly, the 'experiential' stay is an appealing attraction to accommodation seekers. These properties are often in a homey suburb, with local authenticity, exuding a warmth contrary to the feeling of large hotel 'lost-ness'.
The downside from a marketing point of view, however, is that people occasionally find homestays a bit unpredictable – you may not be certain what you are getting. The scenario may be too intimate or the host may be guilty of taking the 'sharing thing' too far. Any Airbnb hopper will admit to a few unexpectedly dodgy bookings from time to time.
After countless hours of research (everyone has a strong opinion on hotels!) with some of the brightest brains of the hospitality industry, we’ve come up with what we believe to be the best of both worlds. We have taken the best of Airbnb, that homely feeling, that kind of suburban locale, and added all the sophistication, security and pleasantries of a more traditional hotel. We’ve taken a strong customer-focused stance, determining what each guest actually wants. Sometimes room 1879 on the 18th floor or breakfast buffet eggs aren’t everyone’s cup of herbal tea. The success of Airbnb shows the appetite that matches our thinking – take care of the guest while making them feel 'at home'.
Whether we call today’s travellers 'millennials' or ‘wanderlusts', their preferred 'sharing' concept is something we must embrace.
I’m not sure that extensive regulation is the solution to the hotel sector woes. Surely, Airbnb, much like low-cost air travel, is bringing an injection of new travellers into our country, people who would not ordinarily have the budget or the inkling to stay in traditional ‘catered’ hotels and bed and breakfasts. Whether we call today’s travellers 'millennials' or ‘wanderlusts', their preferred 'sharing' concept is something we must embrace. The spin-off for our tourism industry can only be positive - we’re living in an ‘experience’ economy. Let’s embrace it.
The hotel sector is guilty of oversupply in certain markets, certainly in some city centres. Hitting occupation targets can prove a challenge, I’m sure, but I’m not convinced that’s the result of Airbnb and the likes. This is a cyclical business.
I do believe, however, that focusing on boosting our tourism numbers (let’s get a bigger slice of the one billion global tourist pie) and being open to hearing the customer will make certain that there is a room in the bed for everyone.